Who We Are:
Brooks is a team of passionate people united by a desire to do meaningful work, lead healthy lives and make a difference. We share a focused mission: to inspire everyone to run and be active. That’s it. No distractions—it’s all about the run. Through science, creativity, service, authenticity and connection, we obsess over delivering the best running gear on the planet. We do it our way, with our unique spirit, with a goal of being more relevant to runners than any other brand, day after day and mile after mile. We are determined to innovate, challenging ourselves to lead thought at every turn. Inside these walls and on the roads, tracks and trails, we live and breathe Run Happy, celebrating the positive impact running has on our lives and others. We inject it into all we do because it makes everything better, smarter, more fun and more memorable. Our company culture defines us, bonds us together and creates the conditions for success. It is lived daily as a behavioral expression of our collective set of brand values: Connect with People, Innovate for our Customer, Compete as a Team, Build Trust, Have Fun & Bring Passion, and Be Active. If you’re on our team, it means you’re a part of creating something extraordinary. You’re part of Brooks.
Your Job:
The B2B Customer Services Representative is not a Contact Centre role where you will be endlessly on the phone, it is an operational support role function to our wider Sales Team,
You will be the frontline contact for Brooks retailers in UK & IE and for your appointed Sales Reps. You will be responsible for upholding the established standards of customer service excellence set by the Brooks Customer Service team whilst always looking for opportunities to excel.
Brooks Customer Services meet the needs of the retailers and Sales team by building strong relationships and supporting them through order processing, tracking and reviewing KPI’s as well as product knowledge. You will play a key role, being an important line of communication for colleagues on the road.
Customer Services also communicate daily with Finance, Sales, Operations and Marketing,
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Estimated Salary range:
Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $25,000 - $30,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.
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