Customer Success Specialist (South Korea)

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth.. We don't just work in the sporting industry; we are actively changing it.  Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.

We work with over 4,600 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.  

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success. 

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT SPORTS TECHNOLOGY AND PROVIDING AMAZING CUSTOMER SERVICE

We are looking for a talented and inquisitive Customer Success Specialist whose drive for learning and determination for continuous improvement aligns with our ambitious, fast-growing, and transforming company. Based in South Korea, the key purpose of this role is divided as follows:

40% Training and Support: Provide training, education, and ongoing support to a select customer base on Catapult’s entire range of athlete tracking, video analysis, and VBT (Velocity-Based Training) technology solutions.

40% Sales: Responsible for new business development and upsell opportunities within South Korea.

20% Operations: Work collaboratively with other departments, such as Finance, Logistics, Marketing, Product, and Support, to identify blockers and support the achievement of regional goals.

WHAT YOU’LL DO 

• Account manage a select portfolio of teams in North East Asia 
• Responsible for direct and via distributor sales activities such as product demonstrations, prospecting, assist negotiations and closing
• Deliver remote or onsite onboarding to new users and educate customers on best practice utilizing Catapult technology
• Help facilitate technical support in line with company SLA’s where language dependencies exist particularly in Korean
• Maintain Client Health through active account management and drive customer retention and upsell opportunities with support from APAC customer success team
• Create localized self-service content in regional language where applicable 
• Lead the planning and execution of marketing initiatives in the South Korea market, including to arrange and host workshops which showcase Catapult products and support new business opportunities. 
• Liaise and assist on technical support, logistic, and finance communications with customers
• Triage support of customer queries relating to data analysis for elite teams where required
• Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained

WHAT YOU’LL NEED

• Native Korean, or native level of the Korean language, fluent in English
• Experience working with/in the South Korea professional sports industry 
• Sales and customer service experience in the elite sports industry 
• Effective communication skills to both customers and internal stakeholders
• Account management experience with a large customer base (desired)
• Ability to understand customer needs and provide solutions, and willing to go above and beyond for the customers
• Being creative and take ownership when solving for problems
• Great time management and prioritization skills to perform optimally as well as to create healthy work-life balance
• Ability to work individually and with a larger regional team remotely
• Previous experience working in elite sporting environments (recommended)
• Great understanding of a range of sports (football, basketball, volleyball, rugby, and baseball)
• Hands on experience with performance monitoring tools such as GPS; Video Analysis; Tactical applications
• Proficient in statistical analysis of large data sets
• Proficient with computers and Microsoft office
• Basic IT knowledge
• Ability to analyze and interpret performance data
• The desire to influence the performance management of elite sports
• Bachelor’s degree in Exercise and Sport Science or other related fields required

WHY CATAPULT? 

• We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
• We encourage our people to have constructive, open and honest communication in order to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
• Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability 
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better.  There is an unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box. So if you think you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do.

All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role.