<div><b>CrossFit is looking to hire a Customer Support Specialist Contractor for six (6) months.</b></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">The Customer Support Specialist will work directly with our external stakeholders, including affiliate owners, trainers, athletes, members and prospective members and customers via email.

You will play an imperative role in supporting and advocating for our passionate and growing community.</span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">

RESPONSIBILITIES

</span></div><div><span style="font-size: 11pt;">●</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt;">&nbsp;Respond to a wide variety of inbound support requests via email and chat</span></div><div><span style="font-size: 11pt;">●</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt;">Partner with cross-functional and field teams to ensure seamless handoff and resolution of support requests</span></div><div><span style="font-size: 11pt;">●</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt;">Ensure that news and updates are broadly communicated</span></div><div><span style="font-size: 11pt;">●</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt;">Produce process and instructional documentation</span></div><div><span style="font-size: 11pt;">●</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt;">Categorize inbound requests for reporting accuracy</span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">KNOWLEDGE AND SKILL:</span></div><div><span style="font-size: 11pt;">●</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt;">Proficiency in navigating company communications and programs</span></div><div><span style="font-size: 11pt;">●</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt;">Excellent written and verbal communication skills</span></div><div><span style="font-size: 11pt;">●</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt;">A problem-solver by nature - you identify and present solutions</span></div><div><span style="font-size: 11pt;">●</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt;">Ability to work flexible hours and on-call rotation</span></div><div><span style="font-size: 11pt;">●</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt;">Thrive in a fast-paced, dynamic environment</span></div><div><span style="font-size: 11pt;">●</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt;">Experience working with technical teams to troubleshoot issues a plus</span></div><div><span style="font-size: 11pt;">●</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt;">Competency with Google Suite and Confluence, a plus</span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">&nbsp;EXPERIENCE:</span></div><div><span style="font-size: 11pt;">●</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt;">Bachelor’s degree in a related field</span></div><div><span style="font-size: 11pt;">●</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt;">CF-L1 preferred</span></div><div><span style="font-size: 11pt;">●</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt;">2+ years of experience in Customer Support/Success, Account Management, Professional Services, or related disciplines.</span></div><div><span style="font-size: 11pt;">●</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt;">2+ years of experience working with customers on Salesforce or other support software platform</span></div><div><span style="font-size: 11pt;">●</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt;">3+ years as a member of the CrossFit Community</span></div><div><span style="font-size: 11pt;">●</span><span style="font-size: 7pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style="font-size: 11pt;">Proven ability to succeed on a remote team</span></div><div><span style="font-size: 10.5pt;">&nbsp;</span></div><div><span style="font-size: 10pt;">&nbsp;</span></div></br><b>undefined</b></br>undefined</br><b>undefined</b></br>undefined</br><div><span style="font-size: 16px;">CrossFit is a proud equal employment opportunity employer.

We seek to recruit, develop, and retain qualified applicants from a variety of backgrounds, skills, and perspectives.&nbsp;All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, pregnancy, sexual orientation, gender identity, gender expression, past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws.&nbsp;&nbsp;</span></div>