Job Description

Aim of the position

• First point of contact for the client

• Provide post-sales service to an assigned market or group of clients

• Dealing with client queries, running regular client reports, training clients on the relevant Nielsen Ad Intel services and supporting the team to deliver excellent client satisfaction.

• Supporting and assisting in the management of client accounts, and continuing the high levels of service set out by the Ad Intel Client Service and Delivery team.

Responsibilities

• Support the servicing of a market or group of client relationships by providing excellent day-to-day client support, set up and training, whilst building strong and value-added relationships

• Manage daily incoming client calls/emails & queries raised via the ticketing system

• Keeping clients updated on data changes and impacts

• Provide training and support to maintain client knowledge of the delivery platforms and data.

• Preparation of presentation material in order to drive client engagement, added value and repeat business

• Onboarding, Project management/administration for ongoing and first-time deliveries

• Identification of additional opportunities for selling products and projects with existing clients

 

Qualifications

• Education Bachelor’s degree or equivalent experience; relevant certifications or advanced coursework preferred.

• Customer Support experience 2-5 Years

• Client-centric mindset

• Able to communicate in a simple and effective way (e.g. explain something “technical” to an external or internal stakeholder in an easily understood way)

• Problem-solving & Analytical thinking

• Strong attention to detail, organized and able to prioritize workload.

• Ability to interpret data or experience in running reports/using data-based applications

• Competency on MS office/ Google products (Word, Excel, PPT, Doc, Sheet, Slides

• An enthusiastic team player, highly motivated and capable of working proactively

• Results-oriented and able to work to tight deadlines

• Ability to learn quickly and succeed in a fast paced environment

• Ability to juggle multiple responsibilities simultaneously, and work well with a diverse customer base and various internal teams

• Strong Interpersonal skills, highly motivated, strong orientation toward client relationships

Additional Information

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