Data Quality/Support Coordinator, Baseball Data -(Seasonal) at Major League Baseball

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United States

The vision of the Baseball Data Platform team is to capture the story of baseball through its data. As a Seasonal Data Quality/Support Coordinator at MLB, you will fulfill that vision with play-by-play and Statcast tracking data by supporting our customers, tracking and improving data quality, and guiding incident response processes across technology platforms. You will partner closely with world-class software engineers, data scientists, and subject matter experts with the sports’ richest and most robust data at your fingertips.

This is a seasonal (March to October) individual contributor role, reporting to the Senior Manager, Baseball Data Quality. The position requires part-time hours (maximum 20 hours per week) compensated hourly with an emphasis on nights and weekends, and is expected to be fully remote.

Responsibilities

Night and/or weekend shift rotations to support MLB Club questions/needs and internal baseball technology incident response.
Investigate potential data quality issues both proactively and responsively
Respond directly to inquiries from MLB clubs, broadcasters, and MLB leadership
Proactively monitor Major League, Minor League games, dashboards, and internal channels for reported data and technology issues
Query the database to solve problems and answer questions as needed.
Collaborate with the Statcast engineering, product, data science, and content teams to produce the next generation of storytelling metrics

Skills & Knowledge

Experience communicating professionally in a customer support role with technical and non-technical users
1+ years of experience with data and/or technology related to baseball
Critical thinking skills and the ability to apply learnings to unique situations
Flexibility to work scheduled night, weekend, and holiday support shifts, especially during baseball season
Experience with SQL or similar database querying experience preferred
Experience using R and/or Python for data analysis
Some knowledge of cutting-edge tracking technology, including optical and radar systems is preferred
A love of baseball!

Per the NYC pay transparency law, the hiring range for this position is an hourly rate of $27.00 to $30.00 The actual offer will carefully consider a wide range of factors, including your work experience, education, skills and any other factors Major League Baseball (MLB) considers relevant to the hiring decision.

If you are interested in joining our team and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at: accommodations@mlb.com

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $40,000 - $50,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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