Director, HR Operations

Brooklyn Sports & Entertainment (BSE Global) creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way. As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, BSE operates at the intersection of live entertainment, premium hospitality, and community engagement.  

As it expands its existing portfolio, BSE now includes a media portfolio including Type.Set.Brooklyn and BK Mag; a wine club, a set of developing hospitality business and is developing several location-based entertainment properties.  

Whether on the court, on stage, or in the workplace, BSE is driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base. The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care. 

SUMMARY 

The Director, HR Operations leads all aspects of our Human Resources department's systems, processes, and technical/digital functions and supports our employees to build Operational Excellence within HR.  

HR Operations Director's responsibilities include managing the internal HRIS system, HR tech stack (eg. Greenhouse, Lattice, Docebo), HR data reporting requests (internal/external), building/maintaining HR metrics, integration tools and oversees technical aspects of the payroll and benefits function. You will also help our organization ensure we maintain compliance with federal and state employment regulations. 

Ultimately, you will ensure our HR initiatives are cost-effective, run efficiently, and contribute to a healthy work environment. 

WHAT YOU WILL DO 

• Assess internal HR systems and databases
• Evaluate reports, decisions, and results of the department in relation to establishing goals for the department. 
• Recommend innovative approaches, policies, and procedures to effect continual improvements in the department's efficiency and services performed.
• Actively communicate to managers and staff regarding policies and procedures; uses knowledge of Federal and New York State labor laws to comply with federal and state regulations concerning employment.
• Research, review, and recommend new software/integrations to address employee needs, like performance review tools, in close partnership with the Digital team.
• Research and prepare recommendations for implementing new systems, procedures, or organizational changes; confer with key partners to ensure successful functioning of newly implemented systems or procedures; design, evaluate, recommend, and approve changes of forms and reports.
• Prepare manuals, train and bring employees through change management  to use any new forms, reports, procedures, or equipment when required.
• Identify, implement, and optimize AI-driven tools and processes to enhance efficiency in workforce analytics and overall HR service delivery, in collaboration with the Digital AI team.  
• Coordinate and assist the Analyst with running reports and other related duties (review forms and report requests and confer with management and users about format, distribution, and purpose, identifying problems and improvements)
• Providing mentorship and expert advice to all employees or HR on systems or process-related topics, including capabilities, workarounds, potential issues, and difficulties.
• Build and implement a records management program for filing, protecting, and retrieving records and maintaining compliance with the program.
• Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
• Maintain Human Resources Information System records and compiles reports from the database- i.e., EEO-1, authorization to work expiration, job code, status and performance reports, turnover and retention reports.
• Using appropriate technology tools, create a consistent employee experience across all people processes (recruiting, onboarding, payroll, performance management, onboard/handling HR vendors, offboarding/exits, etc.).
• Responsible for delivery and reporting of company-wide people metrics such as headcount tracking, attrition, etc. as well as programmatic processes like performance review cycles and talent management. 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position. 

WHAT YOU WILL BRING

• 7+ of experiences in Human Resources 
• Bachelor's Degree in Human Resources Management or a relevant field. Knowledge of Federal, New York State and City labor laws and regulations 
• Hands-on experience with Human Resources Information Systems; in-depth knowledge and experience with Ultimate Software (UltiPro) is highly desired 
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. 
• Ability to develop clear and fair company policies 
• Ability to report metrics programmatically and interpret data to glean concrete insights from them. 
• Show strong initiative in fixing gaps in processes (based on either employee experience or business risks) by recommending appropriate processes, investing in new tools, etc. 
• Proven track record in converting soft goals like engagement, ease of use, etc. for various tools and processes into hard metrics that can be measured and reported. 
• A sophisticated knowledge and familiarity with Microsoft Excel, Word, and PowerPoint is necessary 
• Must be highly ethical and discreet in order to respect, protect and maintain confidential/private information, including company documents and records 
• Strong analytical, conflict resolution, problem-solving, time management, and decision-making skills are highly desired; 
• Must be a flexible and reliable teammate, always acting in the best interest of their department and the company. 
• Shown ability to create and maintain productive, positive relationships through strong communication, customer service, and interpersonal skills 
• An ability to handle one's own time and prioritize tasks when given clearly defined goals and objectives 
• A Problem-solving mindset with strong critical thinking and analytical reasoning skills 
• Strong interpersonal skills, including the ability to build rapport, establish relationships, influence, and partner with stakeholders across all levels and departments 
• The ability to multitask in an extremely fast-paced environment 

SALARY RANGE 

$120,000 - $155,000 base salary 

WORK ENVIRONMENT 

The incumbent will work primarily in an office environment located in Industry City.

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.