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Osmind is hiring a Director of Revenue Cycle Management

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Job Description

Osmind is building the Osmind Psychiatry Innovation Network (OPIN), a revolutionary managed services organization focused on supporting independent psychiatric practices, particularly those offering innovative treatments like TMS, Spravato, and other interventional modalities. We are seeking an experienced, strategist, and hands-on RCM leader to build and scale our RCM operations from the ground up, serving as a cornerstone of our services offering launching in 2025. This role is designed for a player coach who can manage the daily billing operations while crafting and executing a forward-thinking roadmap that aligns billing processes with the company’s long-term goals.

Position Overview

As Head of RCM, you will be responsible for designing, implementing, and scaling best-in-class RCM operations to support psychiatric practices across the United States. This role combines strategic leadership with hands-on operational execution to build both onshore and offshore teams focused on maximizing revenue for our provider network while maintaining high-quality standards and compliance.

Key Responsibilities
  • Strategy & Leadership
  • Develop and execute the overall RCM strategy for our RCM services offering
  • Build and lead high-performing teams across US and international locations
  • Set and monitor KPIs to ensure operational excellence and financial targets
  • Manage vendor relationships and partnerships
  • Oversee team performance and professional development

  • Operations & Process Design
  • Design end-to-end centralized RCM workflows for complex psychiatric billing, including interventional treatments, and establish processes for benefits verification, prior authorization, claims submission, and denials management
  • Create quality assurance frameworks and compliance protocols
  • Implement best practices for clean claims submission and denial prevention
  • Develop standard operating procedures and documentation

  • Technology & Systems
  • Partner with product/engineering teams to define requirements for RCM technology tools
  • Evaluate and implement RCM software solutions and automation tools
  • Drive automation initiatives to improve efficiency

  • Financial Performance & Analytics
  • Set and achieve revenue cycle performance targets
  • Monitor key metrics including clean claim rates, days in AR, denial rates
  • Develop reporting frameworks to track team and financial performance
  • Identify opportunities for revenue optimization
  • Provide regular performance updates to leadership

  • Compliance & Risk Management
  • Ensure compliance with healthcare regulations and billing requirements and stay current with changes in billing rules and regulations
  • Maintain documentation of policies and procedures
  • Conduct regular audits of billing practices

  • Client Success
  • Ensure high satisfaction levels among provider clients
  • Act as an escalation point for complex billing issues
  • Build relationships with key provider accounts

  • Required Experience
  • 10+ years of healthcare RCM experience, with at least 5 years in leadership roles
  • Proven track record building and scaling RCM operations from scratch, including both US-based and offshore teams
  • Direct experience with psychiatric or behavioral health billing, particularly of TMS, Spravato, and/or ketamine therapy billing requirements
  • Experience implementing and optimizing RCM technology solutions
  • Strong background in healthcare compliance and regulatory requirements
  • History of achieving strong financial results through effective RCM operations
  • Experience managing teams of 30+ across multiple locations

  • This is a unique opportunity to help build a transformative healthcare organization from the ground up while solving critical challenges for psychiatric providers and their patients. The successful candidate will play a key role in shaping the future of mental healthcare delivery.
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