Job Summary 

The Director of Strategic Accounts – APAC is a senior leadership role accountable for the growth, retention, and success of Mindbody's Strategic Account customers, a portfolio which includes our largest and fastest-growing multi-location customers across the Asia-Pacific region. This leader will oversee Strategic Account Managers and Technical Account Managers, ensuring a cohesive, customer-centric approach to partnership development, solution delivery, and operational excellence. 

In addition to managing and expanding existing strategic relationships, the Director will oversee a dedicated Account Executive responsible for acquiring new Strategic Accounts in APAC. The Director will play a key role in shaping acquisition strategy, supporting high-impact opportunities, and ensuring successful onboarding and integration of new customers into the Strategic Accounts portfolio. 

Growth & Retention Execution 

• Own revenue and retention targets across existing book of Strategic Accounts. 

• Drive consultative, solution-based selling strategies that integrate client goals with Mindbody’s platform capabilities. 

• Ensure delivery of proactive value through data insights, operational improvements, and technology adoption. 

• Cultivate senior-level relationships with C-suite and decision-makers in strategic accounts; serve as executive sponsor for top-tier clients, driving customer satisfaction, renewals, and expansion opportunities. 

• Oversee and support a dedicated Account Executive in the selective acquisition of new Strategic Accounts, aligning outreach with regional and vertical growth strategies and ensuring a seamless transition into the account management model. 

Regional Market Expertise 

• Creatively adapt global strategies and processes to best suit local market dynamics, regulations, and customer behavior. 

• Serve as a voice of the customer and regional advocate to influence product, marketing, and GTM decisions. 

• Lead regional account-based marketing initiatives in partnership with Marketing and Revenue Operations. 

• Partner closely with Product Managers to advocate for customer needs, support roadmap alignment, and represent APAC market demands in product planning conversations. 

Operational and Strategic Excellence 

• Define and monitor KPIs and OKRs to track performance and drive continuous improvement. 

• Implement scalable account planning and QBR frameworks tailored to enterprise clients. 

• Leverage CRM and business intelligence tools to forecast pipeline and identify risks/opportunities. 

• Actively contribute to and influence the development of the Annual Operating Plan (AOP) by providing regional insights, growth projections, and team resource requirements aligned to strategic objectives. 

• Support the creation of business cases and customer proposals for strategic product customizations or complex use cases in partnership with Product, Engineering, and Sales Engineering teams. 

• Guide teams in delivering high-impact demos and tailored solutions, ensuring they are aligned with both client outcomes and Mindbody’s product strategy. 

Team Management & Development 

• Lead, coach, and inspire a multi-disciplinary team of Strategic and Technical Account Managers across APAC. 

• Foster a culture of accountability, collaboration, and high performance. 

• Recruit, retain, and develop top talent; define and support career paths, learning, and succession planning. 

 

Minimum Qualifications 

• Bachelor’s degree required; MBA or relevant postgraduate education preferred. 

• 10+ years of experience in enterprise customer success, strategic sales, general management, or account leadership roles. 

• 7+ years managing senior-level client-facing teams, with at least 3 years in APAC markets. 

• Proven success leading high-impact teams across multiple countries and time zones. 

• Track record of growing multimillion-dollar accounts and delivering against ambitious growth goals. 

• Deep understanding of SaaS models, customer lifecycle value, and solution selling principles. 

• Demonstrated ability to navigate complex client organizations and internal cross-functional stakeholders. 

• Strong executive presence and communication skills, with the ability to influence at all levels through structured communication and creative problem-solving. 

Preferred Experience 

• Experience working with enterprise clients in health, wellness, fitness, or appointment-based industries. 

• Technical acumen and experience partnering closely with product/engineering teams or managing TAMs. 

• Familiarity with APAC business customs, languages, and regulatory environments.