Who we are

At Playlist, we believe technology should create connection, joy, and ease. We’re a team fueled by innovation, driven by curiosity, and grounded in the simple truth that happy teams make happy customers. We’re here to build loyalty, craft unforgettable experiences, and empower every member of our team to grow both personally and professionally. The SMB Account Executive focuses on increasing the revenue and success of our existing customer portfolio by using upsell strategies to move our customers to a higher software tier or adding on marketing and retention tools. 

The Role You’ll Play

At Playlist, we believe the journey doesn’t end after onboarding, it’s where real growth begins. As an SMB Account Executive, you’ll work with our existing customer portfolio to unlock even greater potential. Through consultative conversations and creative upsell strategies, you’ll help wellness businesses scale their impact, deepen their client relationships, and thrive with the power of Mindbody’s solutions. Here’s how you’ll make an impact:

• Partner with current customers to understand their evolving needs and identify opportunities to elevate their success with additional tools and features. 
• Initiate and maintain outreach through personalized calls, emails, and demos, always meeting customers where they are. 
• Deliver compelling solution-based consultations that drive upgrades and adoption of marketing and retention products. 
• Own your pipeline in Salesforce, strategically managing opportunities, forecasting revenue, and meeting or exceeding monthly goals. 
• Stay sharp on product updates, new features, partner offerings, and industry trends to bring fresh insights to every conversation. 
• Proactively design a daily, weekly, and monthly plan that supports hitting targets and minimizing churn. 
• Communicate with confidence and empathy at every touchpoint, from initial outreach to executive-level presentations. 
• Help shape the future of our customer experience by bringing back field insights to improve strategies, products, and services

Experience You Bring

You’re energized by customer success, passionate about relationship building, and motivated by growth, both yours and theirs. We’re excited if you bring: 

• 1–3 years of professional sales experience, ideally in SaaS or the health and wellness industry. 
• A consultative approach to selling, focused on understanding customer goals and crafting tailored solutions. 
• Experience working with Salesforce or similar CRM platforms to manage pipeline and forecast sales. 
• Strong written, verbal, and presentation skills, including the ability to connect at the executive level. 
• Familiarity with Microsoft Office (Excel, Word, PowerPoint, Outlook) and comfort with web technologies. 
• Personal interest or exposure to the wellness, fitness, or health industries. 
• Strong organizational skills, able to prioritize and manage multiple projects with ease. 
• A calm, focused approach to high-energy environments, thriving even when juggling competing priorities.

Pay Transparency

It is Mindbody’s intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Mindbody’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary for this position in the United States is $45,000 to $50,000, with on target earnings (OTE) around $80,000 to $95,000 annually. The total compensation package for this position may also include uncapped commissions, benefits and/or other applicable incentive compensation plans.