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Austin, TX or New York, NY

The Director, Telehealth Workforce Management oversees all telehealth clinician network and practice operations at the organization, including internal and external networks. This individual is responsible for ensuring that Everly has sufficient clinician capacity to support current and future programs and that contracted clinicians are supported with the tools and resources needed to remain in compliance and good standing. The department is responsible for forecasting, recruiting, credentialing, licensing, platform and compliance training, and maintaining our nationwide clinician network. Additionally, the team oversees all quality metrics and patient and provider feedback initiatives.

The Director, Telehealth Workforce Management will play an integral role in collaborating with the broader clinical team, product, operations, and all other teams across the organization to ensure a seamless experience for our customers/patients. Additionally, this person will be a leader in conjunction with the owner of our PC for all of our physicians, nurses, genetic counselors, and other clinicians to help achieve common network goals by ensuring the network is held to the highest standards of quality assurance and best in class patient care.

CLINICIAN WORKFORCE STRATEGY & MANAGEMENT:

Maintenance and advancement of the PWN clinician network (physicians, nurse practitioners, genetic counselors, and registered nurses) to serve Everly’s present and future needs. This includes forecasting, recruitment, onboarding, credentialing, training, and performance monitoring.

Collaborates with commercial teams to understand clinician workforce needs. Leads all forecasting and capacity planning efforts to ensure adequate network coverage and staffing while ensuring utilization, efficiency, and prudent spend.

Develop and refine provider compensation strategy.

Works in conjunction with the broader team on clinician recruitment, credentialing, licensing, training, and quality assurance of the provider network

Ensures a seamless process for the onboarding of newly contracted providers and maintains provider satisfaction

Owns responsibility for network development activities, including but not limited to licensure planning, identifying areas for expansion, and cross-functional strategic planning for future business needs

When required, prepares financial projections and completes analyses as it relates to the functions of the provider network and broader organization impact

TELEHEALTH PRACTICE MANAGEMENT:

As Everly Health Services serves as the administrative services organization for our independent, affiliated clinician networks, the role is responsible for ensuring our practice has the appropriate policies and procedures in place for proper functioning and governance, as well as supporting monitoring and QA.

Collaborates with the legal team to ensure compliance with processes, such as contracting guidance, video/phone regulations, and contractor regulations

Maintains familiarity and working knowledge of the payor space and complexity involved in contracting and credentialing with payers (e.g., Government, Commercial, & Private payers) & collaborates with Payor Operations to execute payor contracts

Collaborates cross-functionally to monitor patient experience and follow-up efforts including but not limited to NPS survey, provider feedback, patient testimonials

Serves as a key resource for network and telehealth related inquiries across the organization

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $95,000 - $115,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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