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Charlie Health is hiring a
Discharge Planner Team Lead

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Read by 44 job seekers.

Remote, United States

Why Charlie Health?

Young people across the nation are grappling with a mental health crisis characterized by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. Individuals who seek support are met by geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated peer groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among young people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.

Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.

About the Role

The Discharge Planner Team Lead will manage a team of Discharge Planners. Together the team is responsible for providing in-treatment updates to referring and outside providers (based on providers’ stated preferences), compiling discharge plans for clients completing care, and making outbound referrals to other healthcare providers. The Discharge Planner Team Lead will work closely with their supervisor to support department goals, professional development, and training opportunities for their direct reports. 

The Discharge Planner Team Lead will also work closely with Outreach and Partnerships teams to build our referral network.  The Lead is responsible for monitoring individual team member performance using dashboards and quality assurance checks. The Lead must coach team members accordingly, which includes recognizing / rewarding good performance, coaching those who are not performing, and taking disciplinary action when appropriate.

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

  • Supervise a team of Discharge Planners to ensure exceptional care coordination and discharge planning support for all Charlie Health clients, at every encounter
    • Monitor the performance, attendance, and professional conduct of each direct report
  • Coach frontline staff to meet individual and team KPIs, including: 
    • Number of completed discharges
    • Number of referrals confirmed and scheduled
    • Time to completion
    • Documentation quality
  • Manage a client caseload to support higher level of care transitions (acute and planned)
    • Use a nationwide provider database to identify appropriate referral options
    • Submit referrals using external providers’ stated communication/submission preferences
    • Follow-up with clients and/or external providers to confirm successful scheduling 
  • Understand, and be able to perform, the duties of a Discharge Planner
  • Conduct weekly individual and team meetings to support performance, engagement, and morale
  • Report to supervisor on individual/team KPIs and schedule adherence, proactively identify performance issues, work avoidance or misconduct and escalate to leadership as needed
  • Support new hires with high quality onboarding plans, ongoing training, and coaching towards quality performance
  • Conduct biannual performance reviews
  • Adhere to stated policies and procedures to achieve performance metrics goals
  • Collaborate closely with internal stakeholders at Charlie Health (e.g., care experience, clinical, admissions, utilization review) as needed to fulfill job responsibilities

Requirements

  • Bachelor’s degree in health sciences, communications, psychology, social work, or related field
  • 2+ years of direct management or related experience leading a high performance team preferred; experience with managing virtual teams highly preferred
    • Experience coaching and motivating high-performing frontline teams
  • 2+ years of relevant work experience in healthcare operations or client services
  • (Internal hires only): 1.5+ years employed as a Discharge Planner at Charlie Health, meeting or exceeding KPI requirements
  • Ability to interpret and utilize data / individual metrics to manage team performance
  • Impeccable written & verbal communication, interpersonal, relationship-building, and listening skills 
  • Metrics- and results-oriented mindset, with experience working against concrete targets
  • Ability to thrive in fast-paced environment and multi-task with impeccable attention to detail and organization
  • Work authorized in the United States and native or bilingual English proficiency
  • Proficiency with cloud-based communication and software (Slack, G-suite, Microsoft Office, Zoom & EMR)

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

Note to Colorado applicants: applications will be accepted and reviewed on a rolling basis

Note: We are not currently considering applicants in CA, CO, NY, and WA for this position. #LI-REMOTE

Our Values

  • Connection
    • Care deeply
      • We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
    • Inspire hope
      • We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
  • Congruence
    • Stay curious
      • We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
    • Heed the evidence
      • Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
  • Commitment
    • Act with urgency
      • We work as swiftly as possible. The mental health crisis is relentless, and so are we.
    • Don’t give up
      • Our clients don’t give up and neither do we. Persistence is our superpower.

 

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $70,000 - $85,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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