Topgolf | Event Sales Manager Job Description ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back. WHAT WE’RE SEEKING Are you a seller who thrives in a fast-moving, high-volume environment? Do you take pride in owning your pipeline, prospecting with consistency, and delivering an experience that turns a first-time client into a repeat one? Are you the kind of person who does the work without being told twice? We're looking for an Event Sales Manager who owns the full sales cycle from first inquiry to executed event. Someone who brings energy to every touchpoint, stays disciplined in their outreach, and works closely with operations to deliver events that exceed expectations. If you're ready to build a book of business and grow with one of the most recognizable brands in sports entertainment — this is where you do it. THE ROLE The Event Sales Manager drives revenue growth by owning the full sales cycle across inbound leads and outbound business development. This role is focused on pipeline growth, account conversion, and delivering high-quality client experiences that keep guests coming back. As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons. WHAT YOU WILL DO Execute the Full Sales Cycle Manage a high-volume inbound pipeline while executing consistent outbound prospecting during daily Power Hours Own every stage of the sale — from first inquiry through tour, proposal, and close Deliver in-person selling experiences through venue tours and client touchpoints that convert opportunities Grow accounts by identifying upsell opportunities and maximizing the value of each client relationship Deliver a Best-in-Class Guest Experience Provide an exceptional client experience from the initial inquiry through post-event follow-up Partner with Operations and the Culinary Team to ensure flawless event execution Maintain detailed, accurate communication on Banquet Event Orders (BEOs) to prevent day-of issues Represent the Topgolf brand with professionalism and hospitality in every interaction Stay Sharp on Business Performance Review daily performance metrics, key numbers, and lead rotations to track progress and identify gaps Maintain pipeline accuracy and data integrity to support strong forecasting Identify opportunities for sales process improvement and share them with leadership Drive awareness of the Topgolf brand in the community through networking and professional engagement Operate as a Team Player Participate in daily huddles, weekly sales meetings, and 1:1s with sales leadership Stay aligned on priorities, targets, and execution standards across the venue Demonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and Caring CORE COMPETENCIES FOR SUCCESS Drives Results | Consistently achieving results, even under tough circumstances. Demonstrates a strong drive to achieve meaningful revenue results every day Drives every opportunity in the pipeline to successful completion and closure Shows determination in the face of objections, slow periods, and competitive pressure Sets high standards for personal performance and holds yourself accountable to them Customer Focus | Building strong customer relationships and delivering customer-centric solutions. Independently anticipates and meets client needs from inquiry through post-event follow-up Follows up with clients to ensure events were executed to their full satisfaction Searches continuously for ways to improve the client experience and grow account value Internalizes customer feedback and applies it to improve future sales and event outcomes Communicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Clear, concise, and professional in all client and internal communications Listens attentively to client needs and tailors' proposals and solutions accordingly Shares pipeline updates and event details with leadership and operations as needed Is clear and thorough in BEO documentation and reporting to ensure seamless event execution Ensures Accountability | Holding self and others accountable to meet commitments. Takes full ownership of personal pipeline performance and revenue results Monitors own metrics daily and adjusts approach when activity or conversion is lagging Takes responsibility for both successes and shortfalls without deflecting Follows through on every commitment made to clients, the operations team, and sales leadership

Qualifications

• 5+ years of progressive sales experience, including leadership of direct reports Bachelor's degree in hospitality management, Business Administration, or a related field preferred; equivalent combination of education and relevant experience will be considered Proven success in high-volume events or hospitality sales environments Progressive, relevant experience within the hospitality industry preferred
• Strong proficiency in Salesforce or similar CRM; Excel and reporting tools Must be 21 years of age or older as required
• by state or local law PHYSICAL

Requirements

Ability to remain stationary for extended periods of time, including working at a desk, computer workstation, or within the venue Ability to regularly move throughout the venue to conduct site tours, support event setup walkthroughs, and engage with guests and operational teams Ability to occasionally lift, carry, and/or move up to 25 pounds Ability to communicate clearly and effectively, both verbally and in writing, in person, by phone, and electronically; including high-volume client outreach and internal team communications Ability to hear and respond to verbal communication in a venue environment, including areas with moderate to high levels of background noise during events and peak service periods Visual acuity sufficient to read documents, computer screens, CRM dashboards, BEOs, and written correspondence Sounds like a fit? We can’t wait to meet you!

Benefits

• Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify.
• View team member benefits here.
• ADA The above statements cover what are generally believed to be principal and essential functions of the job.
• Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
• EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.
• As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
• Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
• Topgolf Entertainment Group does not accept unsolicited agency resumes.
• Please do not forward unsolicited agency resumes to our website, employees or Human Resources.
• Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes.
• Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
• Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
• We could list all the perks & benefits that are uniquely Topgolf, but we bet you prefer to hear what it's like to work here directly from Playmakers.
• Have at it - Check out reviews, culture scores, awards, and so much more. 🤞 Our Promises to our Playmakers ✔ A PLAYFUL ENVIRONMENT where you can make new friends ✔ A SAFE PLACE where you can BE YOUR FULL SELF every day ✔ CLEAR DIRECTION and tools to do your job ✔ An opportunity TO LEARN & GROW ✔ To LISTEN & ACT when you speak up ✔ We will NEVER STOP IMPROVING Dealing with some stuff? We offer FREE Mental Health Benefits for everyone. https://www.comparably.com/companies/topgolf We believe in the Unlimited Power of Play and work hard to create Moments That Matter for Everyone.
• Join our Talent Network to get 1) Job Alerts and 2) Updates on things happening at Topgolf!