**Job Description**

About the role:

Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security.

KEY RESPONSIBILITIES:

• Foster and maintain strong panel member cooperation through more than formal relationships according to company procedure.
• Provides clear, courteous and effective telephone and Face-to-Face support for panel members. Install, maintain, and de-install Nielsen metering hardware and software in panel member households
• according to procedure.
• Conduct panel household questionnaire updates as assigned (e.g. demographic, lifestyle, privacy agreements, etc.)
• Collect and report panel data according to policy and procedure.
• Execute standard operating procedures to ensure panel quality and security is maintained.
• Manage assigned assets in order to maintain panel households and quality (e.g. metering equipment, laptop, company vehicle, mobile phone, etc.).
• Liaise with quality control, panel management, and recruitment staff to maintain panel quality and
• performance.

**Qualifications**

 

• Strong verbal and outstanding interpersonal communication skills.
• Previous experience in the area of F2F customer service. Ideally - ISP Installer, Cable provider reps, home appliance installation etc.
• Sales/technical support/customer service background.
• Exceptional Customer service / relationship-building skills and results orientation.
• Strong English + Swedish language proficiency.
• Proficient computer hardware and software knowledge and skills.
• University / Technical certificate.
• Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly
• evolving environment.
• Willingness to spend defined proportion of time travelling (in the field).
• Ability to work remotely, individually, and in a team environment.
• Result oriented with aptitude for continuous process improvements.
• Business acumen.
• Valid driving license with clean background.

**Additional Information**

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.