Job Description

About the Role

Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security.

Key Responsibilities

• Foster and maintain strong panel member cooperation through more than formal relationships according to company procedure.
• Provides clear, courteous and effective telephone and Face-to-Face support for panel members. Install, maintain, and de-install Nielsen metering hardware and software in panel member households
• according to procedure.
• Conduct panel household questionnaire updates as assigned (e.g. demographic, lifestyle, privacy agreements, etc.)
• Collect and report panel data according to policy and procedure.
• Execute standard operating procedures to ensure panel quality and security is maintained.
• Manage assigned assets in order to maintain panel households and quality (e.g. metering equipment, laptop, company vehicle, mobile phone, etc.).
• Liaise with quality control, panel management, and recruitment staff to maintain panel quality and
• performance.

Qualifications

 

• Strong verbal and outstanding interpersonal communication skills.
• Previous experience in the area of F2F customer service. Ideally - ISP Installer, Cable provider reps, home appliance installation etc.
• Sales/technical support/customer service background.
• Exceptional Customer service / relationship-building skills and results orientation.
• Strong English + Swedish language proficiency.
• Proficient computer hardware and software knowledge and skills.
• University / Technical certificate.
• Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly
• evolving environment.
• Willingness to spend defined proportion of time travelling (in the field).
• Ability to work remotely, individually, and in a team environment.
• Result oriented with aptitude for continuous process improvements.
• Business acumen.
• Valid driving license with clean background.

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.