Job Purpose:

Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security.

Core Responsibilities:

● Establish strong panel member relationships:

1. Needs to communicate in simple and clear terminology
2. Ensure punctuality when attending appointments
3. Display a high level of presentation and professionalism

● Ensuring accuracy and quality of information:

1. Collect all pertinent householder information whilst in the home.
2. All information collected must be sent within required timeframes.

Followed-by

• Execute standard operating procedures to ensure panel quality, security and privacy is maintained.
• Manage assigned assets in order to maintain panel households and quality (e.g. metering equipment, laptop, company vehicle, mobile phone, etc.).
• Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance.
• Maintain WH&S awareness in the field
• Able to work independently for extended periods of time.
• Efficient organisation of work flow.
• Work outside of core business hours when required.
• Maintain awareness of the Nielsen Data Classification Guidelines.
• Work within the framework of Nielsen TAM ISO Management.

Position Requirements / Competencies:

• Strong verbal and outstanding interpersonal communication skills.
• Exceptional Customer service / relationship-building skills and results orientation.
• Proficient computer hardware and software knowledge skills.
• General knowledge of Audio-visual equipment.
• Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly evolving environment.
• Ability to work remotely, individually, and in a team environment.
• Result oriented with aptitude for continuous process improvements.
• Current Drivers Licence.
• Awareness of Information Security and privacy principles.

Skills (conceptual, interpersonal)

• Logical reasoning: be able to follow the correct processes and procedures in order to achieve job outcomes and solve problems.
• Judgment: be able to make an independent decision with respect to the technical suitability of householders for installation and repair purposes.
• Organising skills: be able to effectively manage administration duties and stock control. Be able to effectively organise workflow.
• Empathising: be able to show sensitivity to and understanding to the householders’ needs and concerns and always respond appropriately.
• Influencing: be able to convey to the householder the importance of their contribution to the television rating process.
• Speaking and verbal expression: be able to communicate/educate the householders how to correctly use the system by allowing them to participate in the process.
• Personal attributes
• Initiative: be able to work independently in order to achieve job outcomes and proactively address possible problems and issues.
• Honesty and Integrity: be able to demonstrate the highest level of professionalism and business ethics and consistently adhere to Nielsen Television Audience Measurement Code of Conduct, values and principles in all interactions.
• Flexibility: be able to adapt to changing work priorities and respond accordingly in order to achieve a job outcome.
• Results orientation: continually strive to exceed all departmental KPIs.
• Collaborative: be able to build good relationships with all team members and other Nielsen Television Audience Measurement staff in order to achieve common organisational goals.
• Service orientation: be able to display a high level of customer service and provide assistance to other team members when required.

Manual Handling:

• Lifting/shifting TV’s and devices
• Shifting TV cabinets and associated audio device furniture
• Bending / stretching behind TV’s and associated furniture
• Lifting boxes of TV ratings equipment

Driving:

• Driving is an expectation of the role.
• All employees should adhere to the safety recommendations detailed in the Field WH&S procedure.
• Extended driving periods in excess of 4 hours

Nielsen Information Security

For the purpose of information security, a User is any employee, contractor or third-party agent who is authorised to access Nielsen TAM Data.

A user is responsible for the following:

• Adhering to policies, guidelines and procedures pertaining to the protection of Nielsen data.
• Nielsen Security publishes various policies, guidelines and procedures related to the protection of company data and information systems. They can be found on the Nielsen intranet website.
• Reporting actual or suspected vulnerabilities in the confidentiality, integrity or availability of Nielsen data to a manager or Nielsen Security.
• During the course of day-to-day operations, if a user comes across a situation where he or she feels the security of Nielsen data might be at risk, it should be reported to the local manager in the first instance.
• The Nielsen Security Incident Reporting procedure will then be initiated.
• Reporting actual or suspected incidents in the confidentiality, integrity or availability of Nielsen data to a manager or Nielsen Security.
• Reporting a security incident goes hand in hand with reporting vulnerabilities. 

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.