The NFL Digital Media group is seeking a Game Day Operations Manager to support live NFL games and tent-pole events.  This person will play a pivotal role in ensuring the seamless operation and delivery of our digital products during NFL game days. You will collaborate closely with cross-functional teams to enhance the fan experience through innovative digital solutions.

Responsibilities

• Oversee staff scheduling and assignments for live gameday support 

• Coordinate all aspects of live game day operations for our digital platforms, ensuring smooth execution and minimal downtime 

• Provide technical support and troubleshooting during live events to quickly resolve issues and maintain high-quality standards 

• Conduct thorough testing and quality assurance checks on digital products before, during, and after game days to ensure optimal performance and user experience 

• Work closely with product management, engineering, content, and marketing teams to align game day strategies and deliver cohesive digital experiences 

• Oversee relationships with third-party vendors and service providers to guarantee service level agreements (SLAs) are met 

• Responsible for publishing rules on how to access games on NFL digital platforms 

• Manage a comprehensive incident response protocol and provide communication updates to senior leadership and business stakeholders 

• Additional responsibilities as assigned by the Senior Director, Product Operations. 

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent practical experience). 

• 3-5 years proven experience in live operations management, preferably in a digital media or sports broadcasting environment. 

• Strong technical background with proficiency in digital platforms, streaming technologies, and content management systems. 

• Excellent project management skills with the ability to prioritize tasks and manage multiple deadlines effectively. 

• Exceptional communication and interpersonal skills to collaborate effectively with internal teams and external partners. 

• Flexibility to work irregular hours, including weekends and evenings, to support live events and resolve operational issues as they arise. 

• Passion for sports, particularly NFL football, and a deep understanding of fan engagement through digital platforms. 

• Ability to understand and document business rules 

Terms / Expected Hours of Work

• Minimum 40 hours a week 
• Must be flexible to work weekends (specifically Sundays in-season and Holidays)
• Must be able to work all NFL Game Days, including Preseason, Regular Season and Playoffs, in-office.
• Must be able to work on holidays (e.g. Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's).
• Required to work from NFL Media office in Inglewood, CA 

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.