Global Events Ticketing Representative (Seasonal) at Major League Baseball

Read by 8 job seekers.

New York, New York

Job Summary

Main responsibility of this role is assisting the Coordinator, Global Events on the management of the MLB Season Ticket Program and Employee Ticket Program. We are seeking someone with a high level of customer service professionalism who can provide superior servicing needs to our internal stakeholders at all levels of management on their ticketing questions and needs. The Global Events Ticketing Representative will manage & distribute inventory and provide administrative support to the Global Events ticketing group as needed for MLB jewel events. Please note this is a hybrid position with on-site training.

Responsibilities

Provide the highest level of customer service to internal employees regarding all ticket-related questions for business and personal requests.
Troubleshoot any issues that may arise during ticket fulfillment and delivery.
Assist with our Employee Ticket Program and the Today’s Tickets program.
Assist with the fulfillment and distribution using the in-house Requestix ticket system and the Ballpark App.
Provide administrative support to ticketing initiatives for jewel events operated by the Global Events Department.

Qualifications and Skills

Bachelor’s degree and a minimum of one to three years relevant work experience OR an equivalent combination of education and experience.
Advanced proficiency in MS Office Suite & Google Workspace, particularly powerpoint and spreadsheets.
Professional demeanor, organized and detail oriented.
Analytical skills, demonstrated initiative, and the ability to exercise sound decision-making skills.
Exceptional customer service attitude, comfortable working with all levels of management within the company.
Experience with ticketing programs such as Archtics, ProVenue, or Ticketmaster are preferred, but not required.
Flexibility to work irregular hours on game days and weekends during the season.

Pay Range: $21- $24 per hour

The actual offer will carefully consider a wide range of factors, including your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision.

Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

MLB is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.

Are you ready to Step Up to the Plate? Apply below!

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