About The Outdoorsy Destination Network
The Outdoorsy Destination Network (ODN) is a collection of destinations that lie at the doorstep of the most awe-inspiring and popular outdoor locations in the U.S. Starting with destinations in California, Colorado and Texas. This endeavor exists to create comfort-first ways for all guests to spend time in the outdoors. The company is dedicated to transforming the quality of the guest experience in a category that has traditionally underserved the needs of modern travelers. 

Named one of Fast Company’s most innovative global travel and hospitality companies of 2023, Outdoorsy is the leading global marketplace in outdoor travel. Launched in 2023, ODN is designed to fulfill Outdoorsy’s founding mission ‘to restore our relationship with the outdoors and each other’.


About the Role

The Guest Experience Host Lead  is responsible for the guest’s customer service experience while at our Outdoorsy Bayfield  park. As the first friendly face the guests will see on the property, it is the Guest Experience Host’s goal to deliver an extraordinary check-in, check-out, and scheduling experience. This role asks for an upbeat and empathetic person that is excited to work with people and has a love for the outdoors. The goal of this role is to ensure brand standards of excellence, answer inquiries and make the guest’s administrative journey as seamless as possible.

Your work at Outdoorsy: 

• Act as the first point of contact for our guests and vendors
• Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern
• Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
• Verify unit availability to assist the scheduling vendor
• Handle cash and work from a point of sale system (Clover)
• Build and maintain business relationships and open lines of communication with other internal support teams
• Train all new hires on our service standards, point of sale and reservation system
• Take on additional responsibilities as assigned by the park GM

Requirements

What you bring to the table: 

Required:

• Build and maintain business relationships and open lines of communication with other internal support teams
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Professional in all forms of communications such as email, phone calls, video calls and texts
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Strong attention to detail
• Strong customer service experience with the ability to empower, empathize and engage
• Able to interact with guests, vendors and other associates in a professional manner at all times
• Able to work nights, weekends and holidays as the business demands
• Ability to lift 15-25 pounds
• Able to be on their feet for 8 hours a day
• Adhere to all company policies and procedures
• Ability to work alone and be self motivated
• Ability to lead a small team if asked
  
  Preferred:
• New build/opening team experience
• Passion for the outdoors

Benefits

The pay range for this role is $18.00 - $20.50 DOE.

The expected compensation range for this position is displayed in accordance with potentially applicable laws. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, prior work experience, and geographic work location. The total annual compensation package may consist of a base salary and bonus dependent upon position.

It is the policy of Outdoorsy Holdings, Inc. to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.