JOB SUMMARY: The Guest Relations Coordinator is responsible for providing excellent service to Guest Relations event staff and assisting with the administrative support and day-to-day operations of the Guest Relations department. This role is responsible for the onboarding of all new hire employees, staffing and reconciling Special Events, and assisting with the planning, execution, and reconciliation of public events held at Empower Field at Mile High. 

DUTIES AND RESPONSABILITIES: 

Oversee the scheduling, staffing, and training processes for Special Events

• Coordinate with Special Events department to determine staffing needs for all Special Events
• Solicit staff availability for Special Events, assign shifts to staff, and schedule those shifts in Dayforce
• Create event-specific informational resources for staff
• Reconcile payroll; develop staffing cost reports; compile post-event information for department recap meetings
• Create and conduct Special Event trainings, both online and in-person

Perform administrative functions for the Guest Relations department

• Field phone calls and emails for the GR department, respond accordingly, or direct inquiries to appropriate responding party
• Respond to payroll inquiries and other Dayforce requests
• Update employee profiles in ABI and print ID badges annually
• Manage the NFL Credential process for Guest Relations staff
• Assist with implementing the various elements of the Rewards and Recognition program

Assist with the planning, execution, and reconciliation of Denver Broncos home games and other public events

• Assist with the preparation of event day equipment, including ticket taking devices, radios, and usher communicator devices
• Assist with the setup of stadium gates, ensuring that ticket scanning devices and queue lines are set according to plan
• Assist with testing tickets to ensure the scanning configurations and restrictions are working as intended
• Oversee pre-event staffing needs, including admin team, early entry groups, and specialty gates
• Oversee the operation of Guest Relations Centers
• Assist GR employees with the use of the event day equipment and troubleshoot issues as they arise
• Help respond to employee and guest concerns during the event

Assist in the recruitment, hiring, and onboarding of part time Guest Relations team members

• Coordinate with Human Resources to ensure that newly hired Guest Relations Team Members complete all required onboarding processes in a timely manner
• Create employee profiles in ABI and print employee ID badges for each employee prior to the new hire orientation
• Assist the Guest Relations Assistant Manager with scheduling and conducting in-person interviews on a limited basis

Oversee small public and private events

• Oversee GR Captains, Supervisors, and Team Members during the events
• Act as liaison between Guest Relations and the other departments responsible for executing the events
• Assist with reconciling payroll; developing staffing cost reports; compiling post-event information for department recap meetings

MINIMUM REQUIREMENTS:

• Cover letter, resume and references
• Bachelor’s degree
• 1 year of full-time sports related experience
• Proficient working in Excel, Word, Outlook, and PowerPoint
• 1 year of customer service experience

PREFERED SKILLS AND ABILITY: 

• Bachelor’s degree in Sports Management/Administration/Business or related field
• Internship in Venue Operations or Guest Services (minimum of 6 months)
• 2+ year’s of full-time sports related experience
• Experience working with event day technology (radios, ticket scanners, etc.)
• Strong attention to detail and ability to work with extreme accuracy under pressure
• Ability to protect personal and payroll information by keeping information confidential
• Experience with HRM/HRIS systems (e.g. Dayforce, Greenhouse, HireRight, etc.)