For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Crypto.com Arena has an unrivaled reputation for excellence, having established itself as one of the world’s busiest and most successful venues in the world. As the home of three professional sports franchises – the NBA’s Los Angeles Lakers, the NHL’s LA Kings and the WNBA’s Los Angeles Sparks – Crypto.com Arena has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 21 GRAMMY Awards shows. 
 
For a quarter of a century, Crypto.com Arena has been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts headlined by Taylor Swift, Drake, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and other live events. 
 
Crypto.com Arena is not only a great venue for sports and entertainment, but it also holds a special place in the hearts of the local community. The arena has witnessed many historic moments, unforgettable performances, and become an iconic landmark in the region for the most popular and important events.  

Job Summary:

The Guest Services Department’s Guest Services Representative (GSR) position is responsible for providing excellent guest service at all Crypto.com Arena and Peacock Theater events.

Essential Duties:

Guest Services:

• Greet guests as they enter.
• Provide guests with directions.
• Distribute promotional items.
• Check tickets and credentials for guests attempting to enter the building, private/VIP spaces or access seating sections.
• Assist with information requests.
• Provide mobility escorts and general assistance to deliver inclusive service to guests with disabilities.
• Assist with information requests.
• Notify Supervisor of guest complaints and assist in diffusing situations.
• Effectively and calmly interact with angry or emotional guests and Team Members.
• Ensure guests exit venue safely.
• Assist guests during emergency situations.

Department Operations:

• Communicate effectively via radio transmission.
• Handle all equipment with care.
• Perform a thorough visual inspection of work areas.
• Complete all assigned tasks within the guidelines and deadlines set by Guest Services Managers and Supervisors.
• Maintain company confidentiality.
• Use precautions and follow safety guidelines.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency.
• A minimum of 1 year of related work experience.
• Reliable, punctual, and regular in attendance with good communication skills.
• Friendly, outgoing personality.
• Maintain a high standard of grooming.
• Ability to take direction well and work well with others.
• Ability to pass a pre-employment background check.
• Must be available to work at least five (5) evening events per week; including all weekend (Friday, Saturday, and Sunday) events, possibly until 12:00 am or later.
• Able to stand for multiple hours (4-6 hours per shift), lift/push/pull 30 lbs. and work any position, including elevator shifts.
• Perform a variety of duties, often changing from one task to another of a different nature without the loss of efficiency or composure.
• Use excellent customer service skills when interacting with guests, vendors, and employees.
• Ability to memorize, recollect, and quickly retrieve relevant information.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Upon employment must join the 1877 SEIU Union.

Preferred Qualifications:

• Basic typing and computer skills, including Microsoft Office applications (Outlook, Word, Excel)
• Bilingual (Spanish) a plus, but not required.

Pay Scale: $20.48

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.

Anschutz Entertainment Group is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state or local law.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)

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