As a Global Services Analyst, you will be a vital pillar of our People Operations team. You aren’t just "processing paperwork"—you are the primary point of contact for our employees across the Americas, ensuring their experience from Day 1 to their final day is seamless, supportive, and professional.

This role is designed for a high-energy, detail-oriented professional who thrives on solving problems, managing complex workflows, and providing top-tier customer service to a diverse global workforce.

Key Responsibilities

• Exceptional Employee Support: Act as the first line of defense for employee inquiries. You will interpret and explain HR policies, procedures, and systems through our AskHR portal with clarity and empathy.

• Expert Ticket Management: Manage the lifecycle of HR inquiries via our ticketing system. You’ll ensure every "ticket" is treated as a person, documenting resolutions accurately and maintaining a high standard of responsiveness.

• Employee Lifecycle Administration: Own the administrative "behind-the-scenes" work that makes the employee experience possible:

  • Onboarding: Coordinating and supporting the logistics of welcoming new hires.

  • Offboarding: Managing exit procedures to ensure a smooth and respectful transition.

  • Ad-Hoc Projects: Providing administrative muscle for various HR initiatives and special projects.

• Documentation & Compliance: Maintain meticulous HR records. You’ll ensure all documentation is up-to-date, accurate, and compliant with internal standards to support flawless HR operations.

• Cross-Regional Communication: Bridge the gap across the Americas workforce, communicating effectively with team members from various cultures and backgrounds.

● Proven experience in an HR support or HR administrative role.
● Strong verbal and written communication skills.
● Fluency in English and Spanish (both written and verbal) is required to support our global
employee base.
● Excellent organizational skills and attention to detail.
● Proficiency with HR Information Systems (HRIS) and ticketing systems.

● Fluency in Portuguese (written and verbal) is a significant advantage.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.