The Sample Manager position is responsible for sample management, workflow optimization, and market analysis.The role is critical in maintaining sample quality for our research panels. It includes a mix of data analysis, reporting, strategic planning, and cross functional collaboration. This position is key for executing priorities and sample functions in a market research context.

Job Responsibilities: 

• Analyzing operating measures and information, and shares analysis with stakeholders 
• Provides information and meets regularly with management to assist in development of operating plans. 
• Analyzes priorities. Assigns all sample to meet market demographic needs. Responsible for all aspects of spec and sample assignment 
• Manages sample turnover and lifecycle
• Monitors Basic Rate, Demographic Representation, Installed Count, In Tabs, SPI, and works to improve. Continually looking to improve sample quality.
• Communicates needs to Panel Teams.
• Works cross functionally with Product, Engineering and Data Science Teams
• Analyze market level performance of KPIs by reviewing technical and compliance faults and open work items 
• Partner with stakeholders to ensure the right work goes to the right people
• Manage data bases, evaluate data, extract panelist level data and prioritize work in call queue based on staffing capacity and best time to contact
• Evaluate status conditions and modification to sample to ensure quality
• Review reports regarding equipment and escalate as necessary
• Partner with Technology partners and develop system enhancements to automation of the call queue as well as improve performance and productivity
• Perform UAT and smoke testing as needed

• Able to connect to High Speed Internet in your primary residence with minimum speeds of 80mb down / 10 upload
• Bachelor's Degree or equivalent experience
• 2-3 years of successful leadership experience 
• Knowledge of panel methodology and media industry.
• Have strong understanding of sample management practices
• Proven track record of high achievement results is required.
• Strong leadership and interpersonal skills
• Outstanding oral and written communication skills
• Ability to analyze & manage data along within a rapidly changing environment
• Proven record of being able to lead within a matrix organization

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