About the right team member
As an integral member of our Implementation Team, the Project Manager will drive the software implementation process for our high-impact, global client accounts. You will be responsible for collaborating closely with the region’s Sales and Customer Success teams as well as other global cross-functional teams. Working within a fast-paced and execution-focused team, you will play a pivotal role in optimizing processes, driving operational excellence and enabling our clients’ success.
You will engage directly with a diverse range of stakeholders, from C-suite executives to frontline staff, tailoring your approach to ensure clarity, alignment, and buy-in at every level. Internally, you will work across teams to break down silos, streamline processes, and drive cross-functional collaboration. Externally, you will act as a trusted advisor to Mindbody clients, guiding them through implementation and ensuring a smooth transition that maximizes value. Your ability to influence, communicate, and execute effectively across regions will be key to delivering long-term success for both our customers and the business.        

About the Role

• Coordinate implementation activities ensuring next steps are clear for all parties.
• Ensure support is given to customers on implementation journey and providing clear communication on implementation timelines
• Develop and maintain detailed project plans to monitor progress, manage dependencies, and ensure transparency across teams.
• Manage changes to project scope, timelines, and costs, leveraging strong communication and negotiation skills to balance priorities and mitigate risks.
• Utilise project management tools and techniques to measure performance, providing data-driven insights and reporting on key milestones.
• Identify, assess, and mitigate project risks, ensuring proactive issue resolution to maintain project success.
• Create and maintain comprehensive project documentation, ensuring clear records of decisions, action items, and progress.
• Maintain accurate project information and documentation, monitor project progress whilst highlighting and delays and/or risks
• Work with Sales, Customer Success and other internal teams to support smooth transition throughout the customer journey
• Develop an understanding of implementation processes and project management best practices whilst learning the Mindbody product.

Skills & experience

• Fluency in English, French and/or Spanish is required 
• Exceptional written and verbal communication skills, with a high level of emotional intelligence to effectively engage and influence stakeholders at all     
  levels, both internally and externally.
• Strong attention to detail with the ability to maintain accurate project information
• Excellent relationship-building abilities, with the capacity to foster trust, maintain composure under pressure, and proactively resolve client concerns with professionalism and ease.
• Previous experience with project management and collaboration tools is beneficial, not essential.
• Proven ability to drive results and take ownership of business objectives, demonstrating accountability in delivering high-impact outcomes.
• Comfort working in an ambiguous, fast-paced environment, with the ability to navigate cross-functional collaboration and align multiple stakeholders toward a common goal.
• Problem solving skills and willingness to learn
• Strong interest in developing a career in project management.