What you’ll be doing:

• Independently resolve hardware, software, and access tickets, improving documented processes along the way
• Administer core platforms: Google Workspace (Gmail, Drive, Meet, Shared Drives, Calendar, Google Admin Console), Okta (user lifecycle, MFA policies, basic app assignments), Slack, Notion, Zoom
• Configure and troubleshoot VPN/ZTNA and remote access solutions
• Set up and support advanced workplace IT configurations (meeting rooms, printers, town hall spaces)
• Build and maintain basic automation workflows (Slack Workflows, Zapier, Google Workspace automations, n8n)
• Manage and prioritize personal ticket queue effectively
• Maintain and improve IT knowledge base entries
• Handle employee onboarding and offboarding end-to-end
• Escalate complex issues with clear diagnosis notes; follow up until resolved

What we are looking for:

• Min. secondary school / vocational IT; BA preferred
• Google Workspace administration (users, groups, licensing, Gmail routing basics, Shared Drives, Google Admin Console)
• Okta administration (user lifecycle management, MFA policies, basic app integrations and assignments)
• Administration of collaboration tools (Slack, Notion, Zoom, Google Meet)
• VPN/ZTNA administration and configuration
• Basic automation: Slack Workflows, Zapier, Google Workspace automations, n8n
• Basic scripting for task automation
• Familiarity with cloud environments (preferably GCP)
• CompTIA A+ or equivalent hardware knowledge
• Google Associate Workspace Administrator or equivalent

Bonus points for:

• CompTIA A+ or equivalent certification
• Google Associate Workspace Administrator or similar certification
• Basic Project Management course