</br><b>Your position in our team</b></br><div>

<li data-section-id="10gxir9" data-start="67" data-end="200">

<p data-start="69" data-end="200">Provide high-quality IT support to users by diagnosing and resolving issues related to software, hardware, and general IT topics.

</li>

<li data-section-id="1fernwo" data-start="201" data-end="287">

<p data-start="203" data-end="287">Manage tickets in the ITSM portal – register, classify, and process user requests.

</li>

<li data-section-id="ldfz8i" data-start="288" data-end="371">

<p data-start="290" data-end="371">Analyse tickets and provide relevant information during escalation when needed.

</li>

<li data-section-id="1yx7hnf" data-start="372" data-end="420">

<p data-start="374" data-end="420">Manage user accounts in relevant IT systems.

</li>

<li data-section-id="zuwaxe" data-start="421" data-end="486">

<p data-start="423" data-end="486">Support the smooth operation of the company’s IT environment.

</li>

<li data-section-id="190gzwx" data-start="487" data-end="581">

<p data-start="489" data-end="581">Collaborate with the team to optimize processes and improve the efficiency of IT services.

</li>

<li data-section-id="5c2wgz" data-start="582" data-end="630">

<p data-start="584" data-end="630"><strong>Provide support in English and German&nbsp;&nbsp;</strong>

</li>

</div></br><b>Your profile</b></br><div>

<li data-section-id="bc561p" data-start="652" data-end="701">

<p data-start="654" data-end="701">Secondary education in IT or a related field.

</li>

<li data-section-id="y04rx9" data-start="702" data-end="755">

<p data-start="704" data-end="755">Good understanding of basic IT support processes.

</li>

<li data-section-id="k5yttu" data-start="756" data-end="801">

<p data-start="758" data-end="801">Familiarity with ITSM tools (e.g., Jira).

</li>

<li data-section-id="qahq4r" data-start="802" data-end="888">

<p data-start="804" data-end="888">Ability to diagnose and resolve technical issues related to hardware and software.

</li>

<li data-section-id="owvfdp" data-start="889" data-end="958">

<p data-start="891" data-end="958">English at <strong data-start="902" data-end="917">B2/C1 level</strong> (support is also provided in English).

</li>

<li data-section-id="dj8sph" data-start="959" data-end="1033">

<p data-start="961" data-end="1033">Strong communication and interpersonal skills when working with users.

</li>

<li data-section-id="xcccqf" data-start="1034" data-end="1132">

<p data-start="1036" data-end="1132">Ability to organise your workload efficiently, prioritise tasks, and work under time pressure.

</li>

<li data-section-id="tp6fep" data-start="1133" data-end="1201" data-is-last-node="">

<p data-start="1135" data-end="1201" data-is-last-node="">Proactive, ambitious, and eager to learn and develop IT knowledge.

</li>

</div></br>