Job Description

The opportunity 

We are seeking a highly motivated and tech-savvy student to assist with IT support tasks and IT security compliance initiatives within our organization. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a keen interest in maintaining and enhancing IT security measures. This position offers an exciting opportunity to gain hands-on experience in technical support and compliance management within a dynamic organizational setting. Under the guidance of experienced professionals, you will contribute to IT operations while learning about regulatory compliance and security best practices.

Your responsibilities 

• Work closely with cross-functional teams, including IT, Tech, Legal, and B2B Sales, to gather information necessary for responding to IT security questionnaires from customers.
• Maintain comprehensive records of responses, ensuring transparency and consistency. Contribute to the development and improvement of a centralized repository for compliance-related information.
• Provide first-level technical support to end-users, assisting with hardware and software troubleshooting, system configurations, and connectivity issues.
• Learn about compliance requirements and assist in implementing measures to ensure adherence to applicable laws and industry guidelines.
• Assist in maintaining documentation updated of IT systems, procedures, and compliance. Learn to document security incidents, compliance audits, and remediation activities accurately.
• Participate in training sessions to enhance awareness of cybersecurity best practices among employees.
• Collaborate with team members on IT projects, gaining exposure to project management methodologies, and assisting in project documentation and execution.

What you need to succeed 

• Currently enrolled as a 2nd or 3rd-year student in a Bachelor's degree program in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, software, and security concepts.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Enthusiasm for pursuing a career in IT support, compliance, or cybersecurity.
• Detail oriented: Pays close attention to detail when documenting procedures, maintaining records, and communicating resolutions to end-users

Our offer to you 

• Check out our Tech Stack at Tech Radar 
• We’re working in hybrid mode offering you flexibility to work onsite and from home
• WorkOUT Life Balance: 30 days paid vacation per year, flexible working hours, free access to our Employee Assistance Program, plus up to 3 months of remote working from anywhere in the EU, desk swap policy allowing additional remote working time from our other European offices
• Regular team events and other initiatives helping employees to stay productive, healthy and engaged during hybrid mode
• Personal development perks including an annual budget for books and online trainings, regular internal trainings, German and English language classes
• Many additional perks including: choice of computer/technology, dog-friendly workplace, fully equipped kitchens with healthy snacks & beverages, employee referral bonuses, private pension with employer contribution, and more
• A free Urban Sports Club L Pro Membership

Urban Sports Group is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof).