Veo is the world’s most exciting AI-powered sports company. We’re democratizing the world of sports by granting video and analysis for sports teams on all levels – a privilege that used to be only for the few. More than 25,000 games in 90+ countries are recorded every week.
But that’s not the most remarkable thing about us.
The coolest thing is our people. We’ve attracted some of the brightest minds in the industry. They are the reason we can create a great product and do it while enjoying ourselves.
The Who, What, Why, and Where
There is a big global interest in our product, and to supercharge the potential, we are now hiring the best customer engagement talent for our Customer Success Team. At the heart of our strategy is keeping customers excited and guiding them to get the most out of being a Veo customer. We do this through automated communication at scale, being as proactive as possible in interacting with the customers.
Your Contribution:
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just do. These are the behaviors you’ll need for growth at Veo. Now, this might sound innocent enough, but in Veo, this is really lived. All processes are questioned as they should be!
Key Responsibilities:Set up campaigns and automationsQuality control on email deliverability, look and feel, and contentPerform UATs as part of the deliverables for the automationsAssess and evaluate automations and campaignsCombine data sources to create personalized customer engagementMaintain current automationsProject management of cross-department tasks and projectsAnalyze performance of campaignsAnalysis and identification of improvements in the customer lifecycle to ensure customers continue to stay engaged
Qualifications: Prior experience with ActiveCampaign or similar marketing automation tools is preferableKnowledge of the G-suite, especially Sheets and LookerAdvanced verbal and written English skillsFlair for data and how data is stitched together - this will help you in personalized communication and segment creationA can-do attitude - you do not necessarily need to fill all of the above, but we need someone curious, finds solutions rather than obstacles, and is a fast learner.Understanding and interest in designing and delivering superior customer experiencesYou will be a part of our accelerating growth journey in a modern scale-up company with a revolutionary product impacting many sporting careers and lives. We are a bunch of highly diverse, open-minded, high-spirited, and fun-loving individuals motivated by a common goal to contribute to innovation in the sports industry.
At Veo, you'll be part of a thriving work environment where every day brings new excitement. Our rapid growth ensures a diverse and ever-changing atmosphere. We believe in work-life balance and providing a positive culture that allows you to thrive personally and professionally.
Our Copenhagen office mirrors our innovative technology – with an indoor ball court, rooftop terrace, and well-equipped gym. We have created a facility that supports connecting disciplines across the business, facilitates creative thinking, and gives the space to engage with colleagues, our global partners, and the entire Veo community.
Diversity and differences are valuable assets for us. We value diversity and inclusion and welcome people from all backgrounds. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply.
We’re committed to building a diverse, inclusive, and authentic workplace. And you may be just the right candidate for this or other roles.
Still interested? Join us at Veo and become a part of a team that delivers greatness and has a great time doing it.
We will invite for interviews continuously, so apply with LinkedIn or your resume as soon as possible.
