Position Title: Lead Clinic Assistant

REPORTS TO: Clinic Manager

Location: TIA Scottsdale - 15051 N Kierland Blvd Suite #200, Scottsdale, AZ 85254

Schedule: MONDAY - FRIDAY 7:30 AM to 4:00 PM

Compensation: $26 - $29/HR

DESCRIPTION 

As one of Tia’s Lead Clinical Assistant, you will coordinate the Front Desk Associates & Medical Assistants as they perform their tasks and enable a smooth clinic workflow on a day by day basis. You will be responsible for directing traffic & ensuring patients are moving smoothly through the flow. You will be expected to perform the Front Desk Associate and/or Medical Assistant duties when needed. As a Lead, you must ensure that all personnel treat patients and visitors with courtesy. You’re expected to anticipate staff and patient requirements and actively pursue solutions or interventions.                                                                                

ESSENTIAL FUNCTIONS

• Maintain a 360 view of the clinic
• Improve daily productivity by keeping track of appointments, patient flow, and waiting areas.
• Create BOH & FOH schedules by monthly deadline; work with Clinic Manager to ensure schedules are effective, efficient, & meet clinic needs
• Conduct a 15-minute live daily huddle or e-huddle to communicate the daily game plan.
• Organize the daily work activities and schedules of employees and provide coverage as required.
• Implement coaching for all Medical Assistants & Front Desk Associates and assist in their training
• Prepares for the patient appointment by reviewing and updating patient records before patient arrival
• Make sure all exam rooms are prepared for the type of exam/procedure to be performed if needed
• Maintains patient confidentiality following all HIPAA policies and procedures
• Communicates in a timely and professional manner with patients and other members of the care team at all times ensuring clinic patient flow is progressive
• Follows all medication policies and procedures for labeling, storing, and use
• Cleans and sterilizes instruments per protocol
• Knows surgical and diagnostic office procedures
• Purges all expired medications and office supplies
• Handles patient escalations as needed
• Spearhead all administrative duties varying from scanning and uploading patient medical health information, documentation upkeep of clinic operations such as Inventory, Mail assortment, facilities, Accuracy in Tiara and Apero Appointments, etc.

MAY SUPPORT WITH

• Review insurance to ensure verification status
• Check patients in on arrival
• Escort the patient to the exam room
• Complete vitals 
• Set communication in motion with Provider and in communication channel
• Basic housekeeping to ensure communal areas are stocked, cleanly, and maintained.
• Communication with facilities team & vendors to schedule any on-site work
• Reviews patients chart one day in advance to prep for visit 
• Run controls 
• Autoclave maintenance 
• Surgical equipment sterilization 
• Set-up and chaperone surgical procedure 
• Obtains patient consents for any procedures
• Maintains an appropriate level of office supplies and medical forms at workstation
• Reviews clinic inbox in Tia MD 
• Supports Provider with U.A CX, HCG, glucose testing

AD- HOC DUTIES

• Through cross-functional collaboration, can execute ad-hoc projects as needed and meet deadlines.
• Undertake additional ad-hoc projects to help with clinic operations varying from research, product sourcing,  G-Suite Documentation of processes, miscellaneous errands, and facilitation of team meetings and training.

MINIMUM QUALIFICATIONS / TARGET EXPERIENCE 

• High school diploma or GED from an accredited institution
• Minimum 2 years MA experience; MA Diploma preferred, but not required
• Minimum 2-3 years of healthcare experience, which includes three years of healthcare with multiple provider offices

PHYSICAL DEMANDS

While performing the duties of this job, the employee may be required to sit for long periods, is required to stand, walk, use hands to handle or feel objects, tools, or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. 

Other important details:

• You’re willing to work morning, nights & weekends, if needed
• You’re authorized to work in the US
• Tia is an equal opportunity employer. 

Tia is building a culture of excellence — in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration

Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)

Asking why, then why again — because accepting “this is just the way it is” is not good enough

Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others

A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.