<div><b style="font-size: 12pt;">Job Title: Clinic Lead Operator - Neko Health</b><span style="font-size: 12pt;">&nbsp;</span></div><div><b style="font-size: 12pt;">Hiring manager: </b><span style="font-size: 12pt;">Clinic Area Manager</span></div><div><b style="font-size: 12pt;">Location: </b><span style="font-size: 12pt;">Neko Health, London, United Kingdom.&nbsp;</span></div><div><b style="font-size: 12pt;">Hours: </b><span style="font-size: 12pt;">Full-time, five days per week, 4 days on management activity this will be in the clinic, 1 day on service provision.&nbsp;</span></div><div><b style="font-size: 12pt;">Salary: </b><span style="font-size: 12pt;">To be discussed in interviews&nbsp;</span></div><div><span style="font-size: 12pt;">&nbsp;</span></div><div><span style="font-size: 12pt;">Please submit your interest in the job with a brief email detailing your experience and why you would be a good fit to </span><b style="font-size: 12pt;">amanda.sissons@nekohealth.com</b><span style="font-size: 12pt;">&nbsp;</span></div></br><b>Key Management

Responsibilities

</b></br><li>Line management of clinic operators</li><li>Performing regular 121s and sit ins with clinic operators</li><li>Recruitment of clinic staff</li><li>Cascading and implementing changes to practice</li><li>Ensuring compliance with Clinical SOPs and protocols</li><li>Monitoring KPIs</li><li>Overseeing incident reporting and risk management</li><li>Reviewing the quality of medical care provided</li><li>Providing feedback to operators on the quality of their medical care</li><li>Monitoring and feeding back on rebooking rate and customer satisfaction</li><li>Manage operator staffing to ensure 100% uptime</li><li>Work closely with the Clinical Site Manager to run the clinic</li></br><b>Key Service Provision

Responsibilities

</b></br><li>Conduct thorough Neko Health scan on members</li><li>Provide world class hospitality care when engaging with members</li><li>Demonstrate precise phlebotomy skills</li><li>Work calmly under pressure when encountering tech issues</li><li>Pay high attention to hygiene and cleanliness</li><li>Ensure inventory stock is maintained at an appropriate level</li><li>Contribute to clinical quality improvement activity</li><li>Collaborate with teams across Neko to develop and improve our technology</li><li>To work flexibility, and to adapt and update your skills as the role requires</li></br>