CLC’s Innovations and Operations’ Licensing team is focused on providing our licensees and institutions with unmatched customer service and delivering solutions. Through the use of our Brand Manager 360 platform, we facilitate submitting artwork, reporting royalties, disclosing suppliers and all aspects of license management. As a Licensing Operations Coordinator, you will serve as the primary point of contact for our licensees, delivering exceptional, proactive customer service while acting as the vital link between licensees and internal teams (Royalty Operations, Legal, Partnerships, etc.).

You will champion the licensee experience, translate user feedback into actionable insights, and help shape the future of our licensing platforms and processes. This is a highly collaborative, client-facing role that blends customer support, relationship management, and operational excellence. Essential Duties & Responsibilities: Serve as first-line support by managing inbound calls, emails, and support tickets from licensees and internal staff Respond promptly and professionally to all inquiries, ensuring quick resolution or seamless escalation Perform day-to-day administration and maintenance of licensee accounts Act as the platform and process expert, providing technical guidance, troubleshooting, and clear communication to users Build and nurture strong working relationships with internal teams that oversee client partnerships Supply critical data and insights to support enforcement actions, royalty audits, and on-campus training programs Develop, enhance, and implement clear guidelines, policies, and best practices for licensees Deliver effective training (virtual and in-person) on licensing requirements, systems, and compliance Gather and relay licensee feedback to help drive the strategic roadmap for tools, processes, and the overall user experience Create and maintain user-friendly documentation, FAQs, training materials, and knowledge-base articles

1+ year of customer-facing experience (internship or professional) in client support, customer success, account coordination, or a related field Outstanding verbal and written communication skills coupled with the ability to communicate directly with internal and external clients to resolve concerns with diplomacy and acumen. Proven ability to prioritize, multitask, and adapt in a fast-paced environment with shifting demands Strong team player who thrives with minimal supervision yet collaborates effectively across departments Exceptional listening skills and the ability to remain calm, empathetic, and solution-oriented under pressure Demonstrated sense of urgency, ambition, and ownership to drive tasks to completion Eagerness to continuously learn new systems, processes, and industry regulations Comfortable troubleshooting technical and procedural issues and explaining them in simple terms Experience creating end-user documentation or training materials is a plus

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave

🎁 Benefits & Perksbenefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Learfield is the leading media and technology company powering college athletics. Through its digital and physical platforms, Learfield owns and leverages a deep data set and relationships in the industry to drive revenue, growth, brand awareness, and fan engagement for brands, sports, and entertainment properties. With ties to over 1,200 collegiate institutions and over 12,000 local and national brand partners, Learfield’s presence in college sports and live events delivers influence and maximizes reach to target audiences. With data-based solutions for a 365-day, 24/7 fan experience, Learfield enables schools and brands to connect with fans through licensed merchandise, game ticketing, donor identification for athletic programs, exclusive custom content, innovative marketing initiatives, NIL solutions, and advanced digital platforms. Since 2008, it has served as title sponsor for the acclaimed Learfield Directors’ Cup, supporting athletic departments across all divisions. Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans.

The company strives each day to deliver the mission statement and embody the

🎯 core values that make Learfield an exciting place to work.

🎯 Our Mission Powering the connection of fans to the brands and experiences they love. Our Core Values Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun