The Opportunity 

VERSANT’s Golf division is seeking a Manager, Business Support to lead a high-performing business to business support team focused on delivering exceptional service experiences across our technology product ecosystem . This role will oversee specialists supporting golf course partners, with an emphasis on inventory management, website support, implementation coordination, and operational troubleshooting. 

Why This Role Matters 

This leader plays a critical role in strengthening partner loyalty, improving operational efficiency, and ensuring customers receive responsive, knowledgeable, and solutions-oriented support. Success in this role requires balancing people's leadership, operational excellence, and cross-functional collaboration while fostering a culture rooted in accountability, development, and continuous improvement. 

This position is designated as hybrid and generally requires in-office collaboration Monday through Thursday at our Orlando, FL office. The role also requires availability to work rotational evening and weekend shifts.

What You’ll Do 

• Lead, coach, and develop a team of Business Support Specialists supporting inventory, website, interface, implementation, and operational support functions. 
• Drive a high-performance service culture focused on responsiveness, quality, accountability, and customer satisfaction. 
• Establish clear performance expectations and utilize operational metrics, quality standards, and customer feedback (including NPS) to measure team effectiveness and identify improvement opportunities. 
• Partner cross-functionally with product, engineering, operations, and implementation teams to improve customer workflows, product usability, and support processes. 
• Recruit, onboard, and mentor talent while fostering career growth and leadership development within the organization. 
• Create scalable processes and operational efficiencies enhancing both the customer experience and internal team performance.