The Role You’ll Play:

The Global Partnerships team oversees the App Ecosystem and Strategic Partnerships, including white-labeled and embedded partner products.
As the Manager of Business Operations, Partnerships, you will be both a strategic thought partner and an execution driver—owning the systems, processes, and operating rhythms that enable our partner ecosystem to scale.This role sits at the intersection of strategy, operations, and problem-solving. You’ll translate high-level business goals into actionable plans, while rolling up your sleeves to solve complex, ambiguous challenges. You’ll partner closely with Partnerships leadership and cross-functional teams including Accounting, Finance, Product, BI, Sales, and Support.

What You’ll Do

• Translate strategy into execution: Turn partner and revenue goals into scalable processes, operating cadences, and clear ownership across teams
• Drive strategic partnership initiatives: Partner with Partnerships leadership to scope, evaluate, and execute high-impact partnership projects (e.g., new partner models, monetization strategies, and ecosystem expansion opportunities)
• Own and evolve the operating model: Identify gaps across systems, workflows, and policies—and implement pragmatic, high-impact solutions
• Lead through ambiguity: Act as the go-to problem solver for complex partner issues (billing, contracts, data, systems), navigating trade-offs and driving resolution
• Build for scale: Develop playbooks, governance frameworks, and internal tooling that enable consistency and efficiency as the ecosystem grows
• Drive strategic planning: Support annual planning, revenue modeling, and roadmap prioritization with a strong POV grounded in data
• Leverage AI and automation: Identify opportunities to streamline workflows and decision-making using AI tools, automation, and lightweight systems
• Create visibility: Deliver clear, actionable insights through reporting, dashboards, and executive-ready analysis
• Foster continuous improvement: Establish feedback loops, retrospectives, and metrics to continuously improve how the team operates
• Support team growth: Help mentor and uplevel junior team members as the function scales

Who You Are

• Strategic + hands-on: You can zoom out to define the “what and why,” then dive in to execute the “how”
• Scrappy and resourceful: You move quickly, find creative solutions, and are comfortable building from 0→1 without perfect inputs
• Strong operator: You bring structure to ambiguity and have a track record of building and scaling processes
• AI-curious (or fluent): You actively leverage AI tools (e.g., ChatGPT, automation tools, no/low-code platforms) to improve efficiency and output quality
• Data-driven thinker: You’re comfortable using data to inform decisions and communicate insights
• Excellent communicator: You can influence stakeholders across functions and levels with clarity and confidence
• Ownership mindset: You take accountability, push things forward, and continuously look for ways to improve

Experience You Bring

• 5+ years in business operations, partnerships operations, program management, strategy, or similar roles
• Experience leading complex, cross-functional initiatives in a fast-paced SaaS, marketplace, or platform environment
• Strong analytical skills with experience building reports, dashboards, and business models
• Proven ability to design and scale operational processes and systems
• Experience working with tools such as Excel/Google Sheets, Salesforce, and BI tools (Looker, Tableau, etc.)
• Familiarity with partner ecosystems, APIs, or platform businesses preferred
• Experience leveraging AI tools or automation in workflows is a strong plus

Pay Transparency

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $115,300 to $152,500. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.