The Manager of Production Technology Support balances day-to-day operations, such as management of a dynamic team providing best-in-class live television production support for NBCU, with forward-looking planning and execution around live television production technology strategy, process methodology, architecture, and collaboration with cross-functional business teams and partners. This position will have direct management of the Miami, FL-based team supporting live television production control rooms, studios, and related equipment at the Telemundo Center.

Responsibilities

Team Leadership

• Build and maintain a strong engineering team.
• Provide regular employee feedback and performance reviews.
• Develop partnerships across NBCU engineering teams with cross-facility support and engagement.

Television Production Technology Support and Maintenance

• Assume responsibility for the technical performance of Studios, Control Rooms and associated systems for the NBCU Telemundo Center production facility.
• Responsible for the team that provides around-the-clock technical support of a complex broadcast production environment consisting of multiple studios and production control rooms.
• Monitor and oversee operational readiness of current facilities, maintaining in-depth understanding of all relevant technical systems.
• Coordinate the activities of team involved in the maintenance, support, deployment and configuration of broadcast equipment.

Event Production Design and Support

• Collaborate with production to design technical plans supporting special, multi-camera live events.
• Work with production clients to successfully execute tactical support of event productions.
• Leading up to and during events, provide around-the-clock technical support of the broadcast production.

Client Management

• Take a responsible role for projects and act as client interface, working both formally and informally with operations teams, clients, and executive management.
• Track timelines, manage priorities and schedules, and set client expectations.
• Capture technical requirements, provide solutions, and ensure resources are available to hit required timelines.

Monitoring and Security

• Collaborate closely with the NBCU cyber security team to build systems with security best practices.
• Collaborate in building out enterprise-wide monitoring systems with automated alerting and dashboarding interfaces for easy troubleshooting.