Who are we hiring?

This role is responsible for translating Merchandise and retail strategy into actionable plans across in-arena and digital channels for MSG Sports. The role connects Merchandising, Marketing, Operations to ensure alignment on priorities, product launches and key retail initiatives. The manager drives execution through cross-functional coordination, milestone management, and operational planning in support of key fan and business initiatives. Focused on performance, this role uses data and insights to drive in-season optimization.

 What will you do?

• Translate merchandise strategy into detailed cross-functional roadmaps, including seasonal calendars, product launches, and key fan moments across in-arena and digital channels
• Support in-season business management through analysis of sales, inventory and customer trends, driving actions to optimize productivity, sell-through and margin.
• Define and evolve visual standards, merchandising guidelines, and signage direction to ensure a consistent and elevated in-arena experience.
• Build and refine core operating process, including hindsight reviews, in-season read and react cadence, and post event recaps to drive continuous improvement.
• Partner with the Data and Business Operations to support in-season reporting, in-stock visibility, and performance tracking. Identifying risks and opportunities and informing actions.
• Identify pricing and promotional opportunities in-season partnering with teams to improve sell through, margin and inventory flow.
• Lead cross-functional alignment across Merchandising, Marketing, Operations to ensure clear timelines, priorities, and seamless execution.
• Develop playbooks for peak periods and key events outlining actions, roles and contingency plans to enable seamless execution.
• Identify opportunities to drive operational efficiency across processes, tools, and workflows reducing friction and improving execution and productivity.
• Leverage customer, sales and event insights to inform product storytelling, assortment priorities and in-season decision making.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• The ideal candidate will have a minimum of 8-10 years’ relevant retail experience across merchandising, planning, strategy or related functions.
• Understanding of licensed product guidelines within the sports and entertainment industry preferred.
• Strong analytical skills with a solid understanding of retail and inventory systems
• Excellent communication skills with ability to engage key stakeholders and influence across all levels in the organization.
• Proven ability to build collaborative relationships and influence within team and across functions, even without direct reporting relationship.
• Demonstrated ability to manage multiple priorities in fast-paced environment with tight deadlines.
• Proficiency in Microsoft Office (Strong excel & PowerPoint capability required)

Special Requirements (physical demands, non-traditional hours, travel etc.)

• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.
• Must be willing to travel to other locations as needed

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