About the Role

Fandango is looking for a Network Operations Center (NOC) Engineer I to support platform growth across Fandango, Rotten Tomatoes, Fandango at Home, SportsEngine, and SportsEngine Play. In this role, you’ll join the NOC team and report to the Director of NOC, helping to build, improve, operate, and monitor production systems that deliver the best customer experience for both internal and external audiences. If you enjoy solving complex problems, building scalable systems, and making a measurable impact—we’d love to meet you.

What You Will Do

• Monitor applications and systems to ensure smooth operations, responding quickly to alerts and anomalies.
• Triage, document, and prioritize alerts and tickets with urgency and attention to detail.
• Resolve common server, application, or connectivity issues, and escalate complex problems to appropriate teams.
• Perform Tier 1 troubleshooting and provide excellent support to internal teams and
  customers.
•  Follow established SOPs and incident workflows while continuously learning system
  architecture.
• Act as a calm, organized participant (and sometimes facilitator) during incidents,
  keeping stakeholders informed.
• Gather facts during and after incidents to support root cause analysis and continuous
  improvement.
• Collaborate closely with engineering, development, security, and operations teams to
  solve technical challenges.
• Provide feedback during application releases and deployments to ensure smooth
  rollouts.
• Assist with configuration updates, data refreshes, and general operational
  coordination.
• Help identify, track, and manage application and security vulnerabilities in partnership
  with other teams.
• Create, maintain, and improve documentation, knowledge base articles, and wiki
  pages.
• Compile and share system health, uptime, and performance reports for internal
  audiences.
• Work with ticketing systems, ITSM tools, and Office 365 as part of daily operations.
• Apply working knowledge of Windows, Linux, iOS, networking (TCP/IP), cloud platforms,
  and distributed systems.
• Use logs and monitoring tools to troubleshoot issues across multiple systems.
• Communicate clearly and professionally with audiences of varying technical
  backgrounds.
• Thrive in a collaborative, fast-paced environment where adaptability and curiosity are
  valued.
• Participate in shift coverage, including night or swing shifts, and be part of a 24/7 on-
  call rotation.
• Build valuable enterprise experience while developing skills in operations, incident
  management, and production support.