Hello and Kia Ora!

Start your game...
At Entain Australia and New Zealand! Help us gear up for an epic racing season as we roll through spring and summer into 2025! This is a time of high-energy horse racing, excitement, and fun that you won’t want to miss. 

At Entain NZ, we’re looking for enthusiastic Casual On-Course Customer Service Representatives to join our team. This is a great side hustle for those looking to make some extra cash while enjoying the action at the racecourse. 

You’ll get to interact with racegoers, help them with our digital services, and make their race-day experience awesome. If you’re lively, love working with people, and are excited about the fast-paced world of racing, this is the gig for you 

If this sounds like the perfect fit for you and you're ready to dive into a fun side gig, apply now and join the excitement! 

Where and how you can work... 

You'll be kickstarting your journey of joining our team predominately based at Ellerslie, Auckland. Full training will be provided. Please note, you must be 18 years of age or older to apply. 

Your day-to-day... 

• Welcome and engage with customers on racecourses on peak attendance days.  

• Promote and support customers to increase their engagement with our digital channels.  

• Educate customers about promotional activities, including offering alternative products.  

• Support customers in using Digital Channels (App & Mobile Web) and Self-Service Terminals on racecourses.  

• Ensure customers are aware of and supported in using all of Entain NZ's wagering channels.  

• Learn and perform product basics as customers experience.  

• Build knowledge and experience of basic functions, including sign-up, placing bets, using bonus bets, and activating generosity offerings.  

• Navigate Self Service Terminals and digital platforms to support customer interactions on the racecourse.  

• Understand and focus on problem gambling, following AML and SB policies.  

What You'll Bring... 

• Previous experience in customer-facing environments or promotional activities is certainly a plus; however, personality is everything. We value your confidence, a can-do attitude, and a bubbly personality just as much.  

• An outgoing and friendly personality with a customer-focused mindset.  

• A high level of personal and professional presentation and integrity.  

• The ability to capture and recall information on customer interactions.  

• An interest in Sports, Racing, and Wagering Entertainment.  

• Experience working with various online platforms/systems.  

• The spring into summer period is all about celebrating, and we want you to be the life of the party, bringing joy and infectious enthusiasm to every interaction. 

Who are we?  

At Entain Australia & New Zealand, we're on a mission to revolutionize the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.  

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.  

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you in expressing your views and making a positive difference. 

For more information, please reach out to us at careers@entaingroup.com.au or hit apply now.