Job Description

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role

We're seeking an experienced Onboarding Manager who combines strategic thinking with strong technical and operational capabilities to transform our employee onboarding experience. This role will own the end-to-end onboarding process, from systems optimization to program execution, while driving data-informed improvements across the employee journey.

Key Responsibilities:

Program Leadership & Strategy

• Own and evolve the company's global onboarding strategy and roadmap

• Design and implement scalable onboarding programs that align with company culture and objectives

• Partner with key stakeholders across HR, IT, and business units to optimize the onboarding journey

• Develop and maintain onboarding budgets and resource planning

Systems & Operations Excellence

• Lead the technical configuration and optimization of onboarding workflows in our HRIS

• Identify and implement automation opportunities to streamline manual processes

• Manage integration points between HR systems to ensure seamless data flow

• Create and maintain documentation for all onboarding processes and systems

Data Analytics & Reporting

• Build comprehensive dashboards to track onboarding metrics and KPIs

• Analyze program effectiveness through data-driven insights

• Generate regular reports on key metrics including time-to-productivity, satisfaction scores, and process efficiency

• Make data-informed recommendations for program improvements

Program Execution & Communication

• Deliver engaging new hire orientation sessions

• Create and maintain onboarding content and training materials

• Facilitate leadership and manager training on onboarding best practices

• Design effective communication strategies for program updates and changes

Required Qualifications:

• 6-8+ years of HR experience, with at least 3 years focusing on onboarding and employee experience

• Strong technical proficiency with HRIS systems (Rippling, Workramp)

• Demonstrated experience with process automation and systems optimization

• Advanced Excel/SQL skills and experience with data visualization tools

• Excellent presentation and facilitation skills

• Track record of managing complex projects and stakeholder relationships

Preferred Qualifications:

• Experience with process improvement methodologies (Six Sigma, Lean, etc.)

• Knowledge of HR analytics and reporting best practices

• Experience with change management and program implementation

• Understanding of HRIS integration and API concepts

Success Metrics for this Role:

• Reduction in manual onboarding tasks through automation

• Improvement in new hire satisfaction scores

• Decreased time-to-productivity for new hires

• Implementation of data-driven onboarding improvements

• Positive stakeholder feedback on program effectiveness

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. 

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. 

• Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. 

• Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com or @commure.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.