Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com. What you’ll be doing:Strategy & Performance Management: Develop actionable analysis and insights that connect the dots across data sources, using advanced analytics to drive key decisions in performance management and operational innovation;Ops Program & Model Design (AI-driven): Collaborate on the design and roll-out of new operational programs and models addressing complex, end-to-end challenges. Work closely with Product, AI, and Engineering partners to reimagine existing workflows;Process & Tech Innovation within Operations: Identify, evaluate, and introduce forward-looking process improvements and technological solutions to increase efficiency, reduce manual work, and support clinical and operational excellence;Pilot Testing & Scaling: Lead pilot initiatives with structured experimentation and execute successful post-pilot scaling across teams;Data-Driven Continuous Improvement: Identify and act on opportunities using analytics to assess impact, define KPIs, and continuously iterate on workflows and system design;Cross-Functional Connector: Act as a connector between Ops, Product, and AI teams ensuring mutual understanding of operational needs and technical opportunities.
What you need to have:4+ years in operations, strategy, or product roles within high-growth, technology-enabled environments;Demonstrated autonomy, strong analytical skills, and capacity for critical thinking. Comfortable owning and executing initiatives end-to-end;Experience using analytics and data tools (Looker, SQL, advanced spreadsheets) to drive decision-making and continuous improvement;Ability to translate operational needs into technical or process requirements and partner closely with technical teams;Excellent organizational and project management skills, able to manage multiple programs at once;Clear, concise communication skills with ability to influence across diverse teams;A passion for experimentation, curiosity about new technologies, and a proactive approach to solving problems for patients and users.Portugal - Sword Benefits & Perks:
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
• English class
Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.
Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
