Your Role: Outreach & Engagement Liaison

As an Outreach Liaison, you will be a frontline ambassador for Daymark Health—building trust with healthcare providers, enrolling new patients, and helping individuals access compassionate, team-based care. You’ll spend time both in the field and in the office: introducing our services to local providers and specialists, supporting patient referrals and enrollment, and delivering an exceptional first experience to those joining Daymark’s program.

What You'll Do

Provider Outreach & Referral Support

• Develop and maintain strong relationships with local providers, specialists, and their office staff across Rhode Island.
• Educate providers and staff about Daymark’s services, referral workflows, and impact on patient outcomes.
• Represent Daymark at medical events, health fairs, and industry meetings to grow awareness.
• Monitor referral activity and troubleshoot barriers to ensure patients are connected efficiently.
• Collaborate with our clinical and operational teams to align on outreach, referrals, and enrollment strategy.

Patient Enrollment & Engagement

• Make 50+ outbound calls per day to prospective patients and caregivers to introduce Daymark’s services and support.
• Guide patients through our enrollment process, surfacing goals and concerns to help tailor support.
• Respond to inbound communications, triage requests, and ensure patients are connected to the right team members.
• Obtain patient consent, complete enrollment surveys, and escalate urgent needs to our clinical teams.
• Share feedback with internal teams based on patient and provider needs, referral trends, and barriers to access.

What Success Looks Like in 3 Months

• You’ve built trust with local provider offices and have established a steady referral pipeline.
  You consistently meet or exceed daily outreach and enrollment goals.
• You’ve become a go-to resource for both patients and providers, known for your professionalism, warmth, and follow-through.
• You’ve contributed to improvements in our enrollment process and patient experience by identifying gaps and opportunities.

What leads to success

• Sales/Enrollment experience - you have 2+ years of experience in an enrollment or sales role and are motivated to help patients access better care and hit enrollment targets.
• Relational & Empathetic: You know how to build trust—quickly and genuinely—with both providers and patients. You lead with curiosity, empathy, and clarity.
• Organized & Proactive: You take initiative, stay on top of details, and bring structure to dynamic or ambiguous situations.
• Strong Communicator: You write and speak clearly and professionally. You tailor your communication to fit your audience and situation.
• Tech-Savvy: You’re comfortable with tools like Slack, Salesforce, Zoom, Google Suite, and EHRs. You adapt easily to new systems and workflows.
• Based in Rhode Island: You’re available to work regularly from our local office and travel to provider sites across the region.
• Reliable transportation: You must have reliable transportation for off-site meetings.

Daymark Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All Daymark Health patient-facing roles require compliance with Daymark's Employee Vaccination and Testing policy. Candidates without these at the time of hire should coordinate with their recruiter and hiring manager to ensure they meet the requirements by their start date.

All roles that require in-home visits to patients or to provider offices must provide proof of a valid driver's license.

This role will be compensated with a base + commission structure. We anticipate the base to be $50,000-$65,000 with an opportunity for a $15,000-$20,000 commission, should you hit performance and engagement targets.