About the Role

The Training, Onboarding and Development Manager for Outreach will have the opportunity to drive impact in enhancing a world-class experience for our rapidly growing Clinical Outreach team at Charlie Health. This role will be responsible for managing, optimizing and measuring efficacy against key training and development programs, including new hire onboarding. The Training, Onboarding and Development Manager will work closely with Outreach team members and leadership to create impactful programs that improve rep productivity and new hire ramp.  

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the behavioral health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to behavioral healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Optimize, manage, facilitate and measure efficacy against our onboarding program for new hires on the Outreach team 
• Proactively assess for gaps and/or opportunities to improve rep effectiveness and support and build training initiatives accordingly
• Collaborate closely with Outreach leadership to tailor each initiative to the needs of the team and identify opportunities for optimization
• Consistently assess and optimize programming for scale as we continue to grow our team 
• Regularly audit training materials for accuracy and relevancy 
• Partner closely with our marketing materials vendor to ensure new hires have ample marketing materials during and post onboarding

Requirements

• 3+ years of experience in sales or sales enablement
• Experience in a fast-paced behavioral health or mission-driven organization a plus 
• Google suite proficiency
• Excellent project management skills 
• Excellent verbal and written communication and facilitation skills
• Experience building content (etc. slides, video, longform text) for a sales or Outreach team
• Ability to manage multiple projects and execute on tasks in a timely manner
• Strong stakeholder management skills
• Ability to operate efficiently and autonomously in a fast-paced environment
• Strong interpersonal communication skills and a passion for behavioral health care
• If located in NYC, adhere to a hybrid work model

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $70,000 and $100,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $81,000 and $115,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.