About Us:
Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the new, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.
With platforms on iOS, Android, mobile web and desktop supporting more than 25,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.
The Role:
The role of a Vendor Specialist is pivotal in helping shape the future of Gametime and its partners! Ready for a role that blends interpersonal finesse, communication mastery, and analytical skills? As a strategic guardian of Gametime's priorities, you're not settling for the status quo – you're pushing boundaries and exceeding expectations. This is a dynamic journey where you shape success daily. We're not just looking for a Specialist; we want a visionary ready to infuse excitement into every project.
What you'll do:The essential functions of the Vendor Specialist include, but are not limited to:Develop and nurture robust relationships with outsourcing vendors, not just as partners but as integral members of the Gametime family.Collaborate closely with the Vendor Manager to execute reporting, ensuring seamless alignment, and inspiring continuous process improvements that set new industry benchmarksPerformance excellence oversight- monitor and evaluate vendor performance against agreed-upon metrics and service level agreements (SLAs), consistently pushing for elevated standardsCommitment to ensuring a positive customer experience through outsourced services, setting the standard in customer satisfaction and fan experience.Conduct regular audits and performance reviews, turning every challenge into an opportunity for growth, and ensuring compliance with the highest quality standards.Data Driven Innovation- Analyze data with a keen eye to identify trends, uncover areas for improvement, and pinpoint opportunities for cost-saving, pushing the boundaries of what's possible.Engage with all supporting teams within the vendor site – Ticket-Operations, Workforce Management, QA, Training, and Trust and Safety – fostering a unified and forward-thinking ecosystem.Ensure internal peers are not just informed but synced with outsourced vendor activities through regular, insightful 1:1 or team meetings that inspire a collaborative mindset.Issue Resolution- Address and resolve issues that arise between Gametime and outsourcing vendors, turning challenges into stepping stones for improvement. Understand the vendors’ current SOW requirements and participate in contract negotiations with outsourcing vendors to ensure terms are favorable and aligned with business objectives.Embrace the opportunity for travel, including international travel. Making at least two visits per year to outsourced partners, solidifying global relationships, and keeping a finger on the pulse of international operations.Our ideal candidate has:A creative, innovative, and team-focused approachStrong problem-solving skills and experience using data to propose creative solutions Excellent verbal and written communication skills.Requires analytical skills, solid mathematics, proficiency in Google Tools, and some experience with Excel/Google Sheets.Ability to manage multiple projects simultaneously.Experience in coordinating and implementing process improvementFlexibility to adapt to changing business needs and priorities.Ability to thrive in a dynamic and fast-paced environmentGametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.
