At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is seeking a membership service representative who loves supporting communities, and geeks out on identifying underlying issues. These could range from hardware challenges with the WHOOP Strap, to software problems with the App, to analytical questions about the user’s data. As a Membership Services Representative at WHOOP, your responsibilities will be to field, troubleshoot, and resolve issues that arise in our member base.
You will be surrounded by highly motivated, creative and passionate peers who have a strong mission to provide a best in class experience for our Members. If you are looking to be a part of a thriving, dynamic, fast-paced, team-based environment, then WHOOP is the place for you.
This is a full-time position with shift times that will change on a regular basis.
This is a Hybrid role meaning that 20% of your time per week will be remote and 80% of your time based in our Limerick office in Ireland. The pay for this role starts at €20.30 per hour.
RESPONSIBILITIES:Deliver high-quality service across multiple support channels including but not limited to phone and email & resolve member issues in an acceptable time frame Be a hardworking advocate the voice of our members and share insights to help shape processes and policiesShow compassion to frustrated members while solving problems and addressing unsatisfactory experiencesTriage issues and raise to management when trends or bugs are identified that could potentially be impacting a large number of membersWork with internal departments to meet our members needs and find resolutionsProvide clear documentation of all cases in line with Quality StandardsAbility to leverage multiple applications (Salesforce, Stripe, Admin Console, UPS etc.)Meet or exceed the department’s metric-driven goals and KPIs (CpH, Quality, FCR, CSAT, SLAs, etc.)Be actively accessible, available, and responsive to customers, peers, and management during the duration of assigned work hoursBe a great teammate through engagement and ownershipMeet attendance and punctuality expectations while properly recording work hours in the Company timekeeping systemQUALIFICATIONS:Must be eligible to live and work in IrelandMust be available to work 80% of the time per week at our Limerick officeExperience working overnight shifts in a previous role is preferred but not mandatoryShifts will be across a Monday to Sunday periodPositive attitude and high energy performerAbility to thrive in a dynamic, fast-paced, team-based environmentAbility to flourish within a startup environment and adapt to change You will be a powerful advocate for WHOOP’s members and are passionate about the community experienceExcellent written and oral communication skillsAdapt to change and absorb new information with easeAbility to remain calm, professional, and communicative while troubleshooting member concernsProven track record of analyzing information, troubleshooting problems, and resolving or escalating issues as neededInterested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.
Estimated Salary range:
Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $24,000 - $28,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.
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