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RESPONSIBILITIES

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• Deliver exceptional support across phone, email, and chat, creating thoughtful and personalized experiences that build member trust and confidence in WHOOP
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• Troubleshoot a wide range of issues related to WHOOP hardware, mobile app functionality, and member data insights with accuracy, empathy, and efficiency
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• Identify opportunities to surprise and delight members through proactive problem-solving, education, and high-touch service
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• Serve as a strong advocate for members by surfacing trends, identifying recurring friction points, and capturing actionable feedback
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• Surface members insights through established Membership services processes to help identity trends, escalate friction points that help inform cross- functional improvements to the member experience
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• Maintain accurate and detailed documentation of member interactions in alignment with quality standards and operational best practices
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• Meet or exceed key performance metrics including quality, response time, resolution time, and member satisfaction
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• Demonstrate accountability, adaptability, and resilience by maintaining strong engagement and responsiveness throughout assigned shifts
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• Embrace feedback and continuous learning with a growth mindset, actively seeking opportunities to improve both individual performance and team impact
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QUALIFICATIONS

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• Eligible to live and work in Ireland&nbsp;
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• Must be able to work onsite 75% of the working week in the Limerick office
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• Availability to work flexible shifts across a Monday–Sunday schedule as our day operating hours run from 7pm - 8am local time)
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• Passionate about delivering a hospitality-driven member experience, creating personalized, thoughtful, and high-quality interactions that elevate how members feel supported
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• Excellent written and verbal communication skills
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• Ability to quickly learn, adapt, and absorb new information in a fast-paced environment
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• Ability to remain calm, professional, and solutions-oriented while troubleshooting member concerns
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• Proven ability to analyze information, troubleshoot problems, and resolve or appropriately escalate issues
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• Positive attitude with strong energy and motivation to perform
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• Comfortable working in a high-paced environment and adapting to change
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• <strong>Highly comfortable in a phone-intensive role (50%+), where voice-based support is one of the core functions of the job</strong>
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• Demonstrates strong resilience, patience, and active listening skills when supporting members in real time
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• This role requires the ability to perform core duties across all support channels
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