Job Description

Salary: ZAR 28,000 pm

Why Midnite

Midnite is a next-generation betting platform that is built for today’s fandom. We are a collective of engineers and designers who all share a passion for sports and gaming. We exist to bring fans closer to the games they love through the rush of winning money.

Unlike the alternatives, Midnite doesn't feel like a website built two decades ago. Instead, it's a cutting-edge creation, designed and constructed from the ground up with the latest technologies. Crafting an experience that's truly intuitive, immersive, and immediately understandable is no walk in the park, but we thrive on the challenge. We believe we're on the brink of creating something truly awesome.

About the Role

We are seeking an experienced Player Success Manager to join our team and lead player support operations. In this role, you’ll be responsible for ensuring an exceptional player experience, managing escalations, and overseeing customer support initiatives.

Our ideal candidate is a strong communicator with outstanding customer service skills and a passion for fostering online and offline player communities. If you're proactive, data-driven, and have a deep understanding of esports, betting, and casino, we’d love to hear from you!

Key Responsibilities

• Address and resolve escalated customer support inquiries promptly.
  
• Manage and coordinate a team of support agents..
  
• Assist in quality assurance (QA) testing for new features.
  
• Prepare and present weekly reports on key department metrics (NPS, CSAT, etc.).
  
• Monitor player feedback, online reviews, and community sentiment.
  
• Organize and participate in community events to strengthen engagement and brand visibility.
  
• Build and nurture relationships with players and gaming communities.

Requirements

What We’re Looking For

✔ Fluent in English (written and spoken).
✔ 3+ years of experience in Customer Success or a similar role.
✔ 1+ year of team management experience.
✔ Strong knowledge of key customer success metrics (CSAT, NPS, etc.).
✔ Passion for casino and betting.
✔ Self-starter with a problem-solving mindset.
✔ Fully committed to Midnite—no side projects or external clients.
✔ Exceptional communication and writing skills.
✔ Detail-oriented with a creative approach to customer engagement.

Benefits

• You’ll have a key role in which you'll be integral to our company culture and help shape the direction. 

• Join our frequent company-wide gatherings and game nights that draw our community closer together.
• Enjoy 33 paid holidays a year.