We’re looking for a Product Manager, Technical (PMT) to join our Platform Reliability area.

This is an opportunity to own the product vision and strategy for the tooling, platforms, and practices that keep Super reliable while dramatically improving developer productivity. You’ll work at the intersection of observability, incident management, and developer experience, making Super Technologies engineers your primary customer so they can spend more time shipping value and less time firefighting.

Overview of the Role

The Product Manager-Technical (PMT) role is characterized by a strategic blend of product vision and technical expertise. This individual is responsible for driving product development from conception through launch and beyond. The PMT leverages data-driven insights to define product strategy and roadmaps, ensuring alignment with business objectives. They collaborate closely with engineering teams, translating customer needs into detailed technical requirements and specifications. A critical aspect of this role involves fostering cross-functional collaboration, effectively communicating with stakeholders, and influencing without direct authority. The PMT is expected to demonstrate a strong understanding of software development principles, analyze complex data sets, and drive decision-making based on measurable outcomes. End-to-end ownership is paramount, requiring the PMT to proactively identify and address challenges, manage product backlogs, and continuously optimize product performance.

In Release, this means owning the software delivery lifecycle from development- to production, and the developer experience within that scope. Your customers are primarily Super Technologies engineers, and your goal is to amplify their impact by giving them clear signals, powerful tools, and simple paths to developing-, building-, testing and releasing applications.

What You’ll Do

• Own the product vision, strategy, and roadmap for Release engineering, spanning development, build, testing, and releasing used by engineering teams across Super.
• Treat Super Technologies engineers as your primary customers: deeply understand their workflows, pain points, and cognitive load when building and operating services, and translate these into clear product requirements.
• Define and evolve the complete developer experience around shipping our applications reliably the right way.
• Partner with engineering teams to understand the key user- journeys and points of friction to create a cohesive and excellent developer platform.
• Drive adoption of platform best practices, and converge on unified contracts across capabilities.
• Use data to guide decisions: define and track KPIs such as MTTR, cycle time, release frequency, signal-to-noise ratio, and developer productivity metrics related to our SDLC.
• Collaborate closely with Platform, Product, Security, and vertical teams to sequence the roadmap, balance short-term firefighting with long-term investments, and land changes through effective enablement and change management.
• Maintain and prioritize a transparent backlog across multiple stakeholder groups, ensuring clarity of trade-offs, timelines, and success criteria.
• Work with engineering counterparts to align on technical architecture, integration points, and rollout plans for reliability tooling and observability platforms.
• Champion a culture of continuous improvement, helping teams move in a single direction and increase the impact of the most recent LLM motions.

What We’re Looking For

• 5+ years of experience in product management or technical program/product roles, with at least part of that time focused on platform, infrastructure, SRE, or developer experience products.
• Strong background software delivery lifecycle, CI/CD pipelines and application runtimes. experience balancing the needs from several ecosystems whilst maintaining focus.
• Hands-on experience with CI/CD systems, Kubernetes and software development.
• Proven ability to work with engineering teams on technical problems: you are comfortable discussing architectures, failure modes, SLOs, and operational constraints, and can translate these into product decisions and requirements.
• Demonstrated success building products or platforms for internal engineering customers, with measurable impact on developer productivity, reliability, or delivery speed.
• Ability to define, track, and communicate outcome-oriented metrics (e.g., Build times, release failure rate, release frequency, developer satisfaction, product adoption) and use them to drive prioritization and continuous improvement.
• Excellent communication and stakeholder management skills, with a track record of influencing without formal authority across multiple teams and seniority levels.
• Strong analytical and problem-solving skills, including comfort working with data to validate hypotheses, evaluate trade-offs, and measure impact.
• A mindset of end-to-end ownership: from discovery and problem definition through delivery, rollout, adoption, and iteration.

Nice to Have

• Direct experience working with SRE, DevOps, or platform teams in a high-scale, multi-service environment.
• Experience designing or CI/CD tooling (for example, migrating complex workloads across systems).
• Familiarity with developer productivity tooling and workflows: Deature flags, deployment strategies, service catalogues, and runbook automation.
• Experience connecting engineering signals to customer experience and business metrics, such as customer journey SLOs, error budgets, or funnel drop-offs.
• Experience introducing or evolving “golden paths” and self-service platforms that reduce cognitive load for engineers and make it easy to do the right thing by default.
• Comfort working with AI- and automation-based approaches to reliability and DevEx (for example: Code reviews, Quality gates, automated diagnostics, or developer copilots for operational tasks).
• Background in high-availability, high-reliability domains (e.g., fintech, betting, gaming, large-scale consumer platforms) where uptime and performance directly impact revenue and customer trust.