Job Description

Job Title: Process Improvement Manager

Location: India, Philippines
Department: Trading Services
Reports to: Head of Trading Unit Operational Performance
Type: Full-Time

Job Summary:

We are seeking a detail-oriented and results-driven Process Improvement Manager to lead strategic initiatives that drive efficiency, productivity, and quality across our operations. This role is central to identifying improvement opportunities, managing cross-functional projects, and embedding a culture of continuous improvement throughout the organization.

Key Responsibilities:

• Lead and execute end-to-end operational excellence projects focused on cost reduction, efficiency, service quality, and process improvement.
• Partner with stakeholders across departments to identify improvement opportunities using Lean, Six Sigma, and Agile methodologies.
• Develop and maintain project plans, timelines, KPIs, risk assessments, and resource allocations.
• Facilitate workshops, root cause analysis sessions, and process mapping exercises.
• Monitor project progress and provide regular updates to leadership.
• Support change management activities to ensure adoption of new processes, tools, and systems.
• Train and coach teams on continuous improvement tools and practices.
• Champion a culture of operational excellence and data-driven decision making.

Required Qualifications:

• Bachelor's degree
• 5+ years of experience in project management, operational excellence, or business transformation.
• Proven track record of managing complex projects across multiple functions.
• Strong knowledge of Lean, Six Sigma (Green Belt or Black Belt preferred), and continuous improvement methodologies.
• PMP or similar project management certification is a plus.
• Excellent communication, leadership, and stakeholder management skills.
• Analytical mindset with proficiency in data analysis and performance metrics.

Preferred Qualifications:

• Master’s degree (MBA or related).
• Experience in B2B supply chain trading operations.
• Familiarity with tools like Power BI, Jira, or project management platforms

Why Join Us?

• Opportunity to make a tangible impact on operational efficiency and business performance.
• Collaborative, forward-thinking team environment.
• Competitive compensation and benefits package.