Job Description

Who we are

At Mindbody + ClassPass, we’re innovating for the future of wellness by bringing together the best of both sides of the market: Mindbody is the industry’s most trusted technology platform, empowering tens of thousands of wellness brands around the world with the software and resources they need to run and grow their businesses. ClassPass is one of the most popular booking apps for fitness and self-care enthusiasts, partnering with over 30,000 fitness studios, gyms, salons, and spas around the world. We’re on a mission to create a wellness community for all—opening the doors to more authentic, local wellness experiences than ever before. 

Product Manager - Payments Platform

We are looking for a Product Manager - Payments Platform to lead the strategy, development, and execution of our payments product. This role will own the end-to-end payment process, including partner integrations, merchant experience, compliance, risk management, and fund flows between parties.

The Opportunity

As Product Manager - Payments Platform, you will be responsible for defining and executing the roadmap for Payments. You will collaborate with engineering, design, finance, compliance, and external partners to build and optimize a seamless, secure, and scalable payments experience. Your work will directly impact how merchants accept payments, how funds move efficiently, and how our platform remains compliant while delivering an exceptional user experience.

Key Responsibilities

• Own and drive the product roadmap for Payments, ensuring a scalable, reliable, and compliant payments experience.
• Define and document product requirements (PRDs/BRDs, user flows, API specs) for payment processing, money movement, and merchant onboarding.
• Oversee end-to-end payment flows, including authorization, settlement, reconciliation, and payouts.
• Integrate and manage partnerships with payment processors, banks, card networks, and third-party vendors.
• Work closely with engineering to implement secure, high-performance payment infrastructure.
• Ensure the payments platform meets compliance, regulatory, and risk management requirements, including PCI-DSS, KYC, AML, and chargeback management.
• Improve the merchant experience by optimizing payment onboarding, reporting, reconciliation, and dispute resolution.
• Analyze payment performance metrics (approval rates, chargebacks, fraud rates) and continuously improve reliability and conversion rates.
• Collaborate with finance and operations teams to ensure efficient money movement, settlements, and financial reporting.
• Stay ahead of industry trends, payment regulations, and emerging technologies (e.g., real-time payments, digital wallets, tokenization).

What We’re Looking For

• 5+ years of experience in product management, with a strong background in payments, fintech, or financial services.
• Deep understanding of payment processing, money movement, acquiring, issuing, and settlements.
• Experience working with payment processors, gateways, banks, or card networks (e.g., Visa, Mastercard, ACH, RTP, wallets).
• Strong understanding of compliance and regulatory requirements (PCI-DSS, KYC, AML, NACHA, PSD2).
• Technical fluency – ability to work with APIs, payment integrations, and data flows.
• Proven ability to ship new payment products in a fast-paced, high-pressure, deadline-driven environment.
• Excellent analytical and problem-solving skills – balancing business needs, user experience, and technical constraints.
• Strong communication and stakeholder management skills – able to work cross-functionally with engineering, finance, legal, and operations.
• Proficiency in JIRA, Confluence, and Agile methodologies.
• Experience in a Payments Facilitator (PayFac) environment is a plus.
• Background in fitness, SaaS, or subscription businesses is a plus.