Program Manager, Business Operations

Read by 54 job seekers.

Remote - Brazil

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!

Who we are

Program Management includes Program Managers and Coordinators, responsible for overseeing a portfolio of program offerings, based upon the needs of MINDBODY and ClassPass, a specific department or our customers and Partners. This team oversees portfolio offerings, including the development, evaluation, and execution of programs that align with company and department operational priorities and growth strategies.

About the right team member

The Program Manager (PM) works closely with companywide stakeholders and leaders, overseeing the entire product/program lifecycle as an advocate for end-users and customers and Partners. The PM will oversee various program offerings, including the development, evaluation, and execution of programs that align to company growth strategies. This role will also be responsible for program processes, presentations, metrics, and report writing.

About the role

Drive alignment across departments, groups and all efforts and activities to achieve desired program outcomes
Works with key stakeholders and leaders across the organization to identify operational priority improvements needed to achieve MINDBODY and ClassPass growth strategies
Works closely with other program managers and department leaders to champion portfolio management of specific department to drive and leverage initiatives that elevate and sustain high levels of company performance
Create scopes of work for targeted programs
Develop and manage schedules, budgets and activities
Develop innovative and creative approaches to solve for identified outcomes
Acts as a decision maker for routing and process questions for ongoing programs. Elevates problematic areas or questions, working with urgency to solve

Skills & experience

Bachelor’s degree, technical certification or equivalent work experience
2-4 years’ program management experience (preferability with an onboarding focus)
1+ year of project and process implementation experience
Proven ability to build relationships with organizational stakeholders across the company
High level of initiative for excellence, results and process improvement
Strong interpersonal skills and successful at working in a cross-functional, fast-paced environment
Ability to make judgment calls when dealing with ambiguity
Proficient in Salesforce (
Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Project and SharePoint
Prior experience in communications management desired
Previous experience in training others and facilitating meetings is preferred
PMP, Agile, P30 or other relevant project or program management certification is highly desirable

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $60,000 - $80,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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