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Charlie Health is hiring a
Referral Coordinator

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Read by 60 job seekers.

Remote, United States

Why Charlie Health?

Young people across the nation are grappling with a mental health crisis characterized by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. Individuals who seek support are met by geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated peer groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among young people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.

Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.

About the Role

Referral Coordinators (RCs) play a pivotal role in managing client-related communication and coordination with outpatient practices, residential treatment centers, hospitals, and specialty providers. Specifically, RCs are tasked with greeting clients who are ineligible for care at Charlie Health, making outbound referrals for clients during the intake process, and supporting the partnerships team in cultivating strong relationships with trusted providers nationwide. RCs are instrumental in bridging gaps in the continuum of care.

RCs are responsible for facilitating outbound referrals based on needs identified during the intake process. These may include referrals to lower or higher levels of care, nutrition professionals, pain management specialists, and external psychiatry and/or medication management providers. Additionally, RCs are accountable for guiding clients and their families through the process of establishing care with providers and facilitating connections with the care team.

To ensure that every client at Charlie Health receives the necessary care, Referral Coordinators collaborate closely with our partnerships and outreach team. Together, these teams forge relationships with local and national resources to establish a robust referral network comprising high-quality providers. RCs participate in regular meetings with our partnerships and outreach teams to pinpoint potential gaps in our referral network and devise strategic solutions.

Responsibilities

  • Ensure a supportive, positive experience for clients and families by coordinating care with referral sources and outside providers
  • Make accurate and timely outbound referrals (PCP, nutrition, psychiatry, pain management, etc.) for non-admitted clients
  • Collaborate closely with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities
  • Document all care coordination interactions in the electronic record system
  • Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide
  • Adhere to stated policies and procedures and achieve performance metrics goals

Requirements 

  • Bachelor’s degree in health sciences, communications, psychology, social work, or related field
  • Minimum of 2 years of relevant work experience (e.g., experience in healthcare, preferably in customer / patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach)
  • Strong interpersonal, relationship-building and listening skills
  • Metrics- and results-oriented mindset, with experience working against concrete targets
  • Excellent written and verbal communication skills 
  • Extreme organization and attention to detail
  • Work authorized in the United States and native or bilingual English proficiency
  • Ability to thrive in a fast-paced environment and learn quickly
  • Proficient in Salesforce and Google Suite/MS Office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Note: We are not currently considering applicants in CA, CO, NY, and WA for this position. #LI-Remote

Our Values

  • Connection
    • Care deeply
      • We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
    • Inspire hope
      • We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
  • Congruence
    • Stay curious
      • We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
    • Heed the evidence
      • Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
  • Commitment
    • Act with urgency
      • We work as swiftly as possible. The mental health crisis is relentless, and so are we.
    • Don’t give up
      • Our clients don’t give up and neither do we. Persistence is our superpower.

 

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $35,000 - $45,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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