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At Entain Australia & New Zealand, our customers are at the heart of everything we do. As a Research Lead, you will be instrumental in delivering strategic insights that will drive data-informed decision-making and contribute directly to our business growth. In this role, you will be responsible for deepening our understanding of our customers, product offerings, and competitive market positioning, ultimately shaping our future commercial strategy.

We are seeking a highly capable individual with an extensive background in customer and/or market research. The ideal candidate will have a solid track record in leveraging advanced research tools such as Qualtrics or Survey Monkey, and will demonstrate expertise in both qualitative and quantitative research methodologies. A strong technical and analytical skill set, combined with a commercially focused mindset, is essential to succeed in this role.

This is an exceptional opportunity to work alongside a well-regarded team and to contribute to a company that is truly dedicated to customer-centricity.

Where and how you can work...
With our HQ in Brisbane, we also have offices in Darwin, Sydney, Auckland, and Wellington. At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences. This role is to be based in Brisbane.

Your day-to-day...

• Lead the development of comprehensive research briefs and recommend suitable methodologies.
• Build and manage end-to-end quant-based research surveys using Qualtrics.
• Coordinate with external vendors to ensure timely delivery of research programs.
• Support the development and growth of our existing customer research panels.
• Foster collaboration across teams to maximize the business return on research initiatives.
• Analyse data to derive actionable recommendations for business growth.

What you’ll bring...

• Proven track record in managing diverse research projects.
• Strong analytical abilities for extracting insights from complex data.
• Proficiency in data analysis tools like Q or SPSS.
• Proficiency in a research platform like Qualtrics, InMoment, SurveyMonkey, etc.
• Ability to perform various data analysis techniques, including tables and cross tabs.

Entain Lifestyle...

• Embrace your need for a work-life balance through our 9-day fortnight.
• Celebrate the joy of starting a family with 12 weeks of paid parental leave.
• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
•  Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
• A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.

Who are we?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more. 

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at careers@entaingroup.com.au or hit apply now.

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