Retail Team Lead at Gymshark

Read by 426 job seekers.

London, England, United Kingdom

At Gymshark, our mission is to Unite the Conditioning Community. We do this by bringing together the Gymshark family – whether it be through a love of conditioning, wearing our product, following our Athletes or viewing content across our various social platforms.

In October 2022, the 10th year of our existence, we opened our very first Retail Store - a Flagship on London’s prestigious Regent St.

Now Gymshark is coming in strong to 2024 with another permanent location to shop your fave ‘fits IRL… this time in Westfield, Stratford. And we’re hiring!

Working in our Westfield, Stratford store you’ll play a pivotal part in bringing Gymshark to life, in real life. Our community and customers are our ‘family’, so we treat them as such. We don’t care if they buy, browse, or just hang out. What matters is providing a safe space where everyone belongs and feels welcome.

The Team Lead is essential to the seamless running of our store. As a crucial role in the leadership team, you’ll be key in supporting the whole team to help bring Gymshark to life, in real life. You’ll build and connect a hyper-localised and fully engaged community in your market, treating them like family.

To thrive in this role, you must be passionate about the brand and our mission. You must inspire, guide and encourage the team to create a great experience for all who visit.

You will have ownership of one of our two key pillars, Customer or Operations.

WHAT YOU'LL BE DOING:

Represent the Gymshark culture and values, be a natural brand ambassador in everything you do and be passionate about the community and their experience of Gymshark
Be responsible for supporting the overall day-to-day running and strategic execution of the store, while thinking about the “what’s next” and being present to the now
Identify and share opportunities both within your pillar and for the wider Gymshark business
As a clear and confident communicator, you will be comfortable with delivering feedback and working alongside your co-collaborators at GSHQ
Support with the hiring, developing, and leading of a diverse and world class team that is as excited about Gymshark as we are. Our team, customer / community experiences and brand / product education matter to us, and they matter to you
Support the management of your team, delivering training, creating learning opportunities and supporting everyone to be their best and to grow personally and professionally. At the same time secure your own learning and development.
In the moment coaching and feedback to your team. Feedback matters
Strive to achieve KPIs for your pillar, as demonstrated by the business, by motivating your team through passionate leadership and coaching
Be a role model for brand, customer experience, product knowledge and operational best practice and be able to train the wider team
Support Gymshark’s most important assets: our people, customers, and community. Ensure they and their environment are safe and sound at all times. Also have responsibility for physical assets such as building, stock and tech and ensure any losses are minimised and everything is running as it should
Support the store management with the execution of store driven projects as and when needed
Nurture and grow your local network
Do all of this whilst bringing fun and energy to your “work” every day

Within the Customer pillar the duties will include:

- Lead and protect an exceptional customer experience, ensuring every member of our community is welcomed warmly, and greeted by an excited and inspiring brand ambassador
- A brand ambassador - both instore and in amongst our community
- Deliver consistency in the IRL Gymshark experience, no matter the reason someone may visit the store
- Expert on all elements of the customer journey, to educate, inform and share
- Provide all customers and visitors with 360-degree knowledge of Gymshark and our local community
- Drive exceptional NPS results, protect customer retention, and never miss an opportunity to share app features for all customers to benefit from
- Build relationships with customers and support the wider team to get to know individual community members, frequent visitors and long-standing supporters
- Accountable for any opportunities where a reset of the brand experience needs to be delivered for a positive outcome
- Promote and support a unified commerce experience

Within the Operations pillar the duties will include:

- Support the management of a smooth, unified commerce experience, striving to initiate and evolve an enhanced and unique customer experience
- Support stock management and movement, including audits, delivery and rapid replenishment so we don’t miss an opportunity
- Maintain exceptional standards, with daily floor walks, checking team scheduling, monitoring supplies, and ensure daily operations are well managed and run smoothly
- Support store management to ensure both team and customers are kept safe and sound at all times (Health and Safety, all LP considerations)
- Set the bar for a seamless fitting room experience, maintaining clean, clear spaces, requests are dealt with quickly and the team are always attentive and eager to look after all customer needs
- Support all store processes and compliance, identifying needs, delivering training and maintaining accurate and consistent process management
- Be a role model for all instore sustainability commitments, and support team members to understand and participate

WHAT YOU'LL NEED:

Experience in a similar retail role
Experience managing teams, and passionate about development of those teams
Experience of working in a fast-paced, high volume, agile environment
Highly effective communicator, written and verbal
You are comfortable shifting gears and spinning multiple plates
Must be able to take and give constructive feedback
You do all of this whilst having fun, and ensuring others around you are too
You can commit to working on weekends and bank holidays

VALUE DRIVEN BEHAVIOURS:

BE HUMAN: Accessible, inclusive & humble
GIVE A SHIT: Conscious, caring & proactive
DO THE RIGHT THING: Honest, trustworthy & genuine
FIND THE GYMSHARK WAY: Ambitious, agile & disruptive
PUT FAMILY FIRST

In order to comply with PCI-DSS standards (Payment Card Industry Data Security Standards) which governs how we handle, store and access payment data, this position is subject to satisfactory results from necessary pre-employment checks, including a basic DBS check. This will be conducted at offer stage and covers unspent convictions only. In all cases we’ll always speak to you first and no offers will be automatically withdrawn.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com.

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

At Gymshark we believe in the importance of investing in our employees through their physical, mental, and financial health along with being able to provide some fun and inclusive perks along the way.

🏖 33 days holidays (including Bank Holidays) + your birthday
💰 Employer pension contributions up to 7%
🏋️‍♀️ Contribution to a gym membership
🦈 50% Gymshark Discount
🥇 Financial, Physical and Mental Wellbeing Support
🤒 Paid time off when you’re physically and mentally unwell
🧸 Very Generous Family Leave package – we support you extending your family
💰 Bonus potential

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