Retail Tech Support Specialist EMEA at On

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At a glance

In this role you will have a direct impact on the EMEA expansion of the fastest growing sportswear brand in the world!

We are looking for a tech-savvy, retail-minded team player, who is thrilled by the opportunity to install the latest retail technology during our new store opening projects in EMEA, support stores with troubleshooting and deliver exceptional tech trainings to enable our retail teams to deliver the WOW to our customers. Collaborating with internal teams and external partners, you will install and test the latest tech stack including POS, RFID, traffic counters and cash desks in our retail stores. Together with other teams at On, you will push the limits of the status quo to inspire the next generation in retail technologies, both customer and company facing.

Your team

As you might expect from a sportswear brand with an emphasis on performance, the Retail Team at On is a fast-paced place to be. As part of the global retail team, you will collaborate closely with our Retail Tech Project managers and like-minded Retail Tech Specialists around the world. On-site you will also have a variety of touch points with cross-functional teams such as construction, IT, and trade marketing to coordinate and execute our tech installations during new store openings.

Your Mission

Driving the tech installation during new store openings:

Fully own the on-site tech installation for new store openings across Europe including collaboration with and coordination of external vendors in person or remote
Train our retail teams to confidently use all digital in-store solutions to ensure the delivery of an outstanding customer experience

Deliver operational excellence in existing stores:

Maintain and improve existing IT systems in European stores together with in-house & external specialists (e.g. bug fixing, troubleshooting, consistent improvements and updates)
Act as main point of contact for European retail store teams for IT related inquiries
Perform regular health checks across all European retail store IT systems
Execute testing of new processes and software updates
Support piloting of digital innovation projects in On’s own retail channels like RFID technology or omni-channel features

Note: Frequent travel across Europe and occasionally to countries outside Europe will be required for this role.

Your Story

+3 years experience in IT software & hardware support
Experience in field service is a strong plus
Engineering or Computer Science degree a strong asset
Proven track record to execute IT & operational projects
Ability to work independently on fast-paced projects with multiple stakeholders
Detail oriented and motivated professional with desire to push the boundaries of conservative retail and process optimisation
Strong analytical-, diagnostic-, and problem-solving skills
Passion for technology and innovation in hard- and software
Excellent communication skills
Hands-on and entrepreneurial mentality